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System and method for providing transcription services using a speech server in an interactive voice response system

  • US 20070203708A1
  • Filed: 02/28/2006
  • Published: 08/30/2007
  • Est. Priority Date: 02/28/2006
  • Status: Abandoned Application
First Claim
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1. A system for capturing data flowing among a plurality of individual components of an interactive voice response (IVR) system, said system comprising:

  • a proxy for interposing between a browser and a speech server;

    said proxy comprising;

    a first interface for accepting communications from said browser, said communications sent from said browser in response to scripts, said communications containing both a control protocol and a voice stream, said control protocol understood by said speech server, said communications containing additional information not part of said protocol;

    a second interface for delivering accepted ones of said communications to said speech server, and for accepting from said speech server communications for delivery to said browser, said communications from said speech server using a protocol understood by said browser; and

    means for storing both said additional information and said accepted communications.

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