Interactive 411 Directory Assistance
First Claim
1. A method for providing interactive directory assistance, the method comprising:
- providing access to one or more sites, each of the one or more sites associated with at least one transaction grammar;
receiving user input;
analyzing the user input to identify a first transaction grammar associated;
generating, based on the first transaction grammar, a message indicative of an offer to obtain information related to the lowest price of a product or service;
generating, based on the first transaction grammar, a task to obtain information related to the lowest price of the product or service from a site associated with the transaction grammar; and
generating, based on the first transaction grammar, a message indicative of a first transaction associated with the product or service.
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Accused Products
Abstract
A system for providing interactive directory assistance includes a voice portal, a first set of application servers, and a second set of application servers. The voice portal receives verbal input from a user requesting directory assistance. The first set of application servers provides access to one or more sites. Each of the one or more sites is associated with at least one transaction grammar. The second set of application servers analyzes the verbal input to identify a transaction grammar associated with a site. The second set of application servers determine, from the site, comparison shopping information related to a product or service. The second set of application servers then generates, based on the transaction grammar, a message indicative of a first transaction associated with the product or service in response to the comparison shopping information.
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Citations
31 Claims
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1. A method for providing interactive directory assistance, the method comprising:
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providing access to one or more sites, each of the one or more sites associated with at least one transaction grammar; receiving user input; analyzing the user input to identify a first transaction grammar associated; generating, based on the first transaction grammar, a message indicative of an offer to obtain information related to the lowest price of a product or service; generating, based on the first transaction grammar, a task to obtain information related to the lowest price of the product or service from a site associated with the transaction grammar; and generating, based on the first transaction grammar, a message indicative of a first transaction associated with the product or service. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A computer program product stored on a computer readable medium for providing interactive directory assistance, the computer program product comprising:
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code for providing access to one or more sites, each of the one or more site associated with at least one transaction grammar; code for receiving user input; code for analyzing the user input to identify a first transaction grammar associated with a site; code for generating, based on the first transaction grammar, a message indicative of an offer to obtain information related to the lowest price of a product or service; code for generating, based on the first transaction grammar, a task to obtain information related to the lowest price of the product or service; and code for generating, based on the first transaction grammar, a message indicative of a first transaction associated with the product or service. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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31. A system for providing interactive directory assistance, the system comprising:
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a voice portal configured to receive verbal input from a user requesting directory assistance; a first set of applications servers configured to provide access to one or more sites, each of the one or more sites associated with at least one transaction grammar; and a second set of application servers configured to; analyze the verbal input to identify a transaction grammar associated with a site; determine, from the site, comparison shopping information related to a product or service; and generate, based on the transaction grammar, a message indicative of a first transaction associated with the product or service in response to the comparison shopping information.
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Specification