Methods and systems to detect abuse of network services

• US 20070204033A1
• Filed: 02/24/2006
• Published: 08/30/2007
• Est. Priority Date: 02/24/2006
• Status: Abandoned Application

• Current Assignee: SBC Knowledge Ventures LP (AT&T, Inc.)
• Original Assignee: SBC Knowledge Ventures LP (AT&T, Inc.)
• Inventors: Smith, Christopher, Dent, Paul, Bookbinder, James
• Application Number:
  US11/361,931
• Publication Number:
  US 20070204033A1
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

Methods, apparatus, and systems to detect abuse of network services are disclosed. An example method involves obtaining network service activity information associated with a plurality of network service accounts, comparing via a fraud detection system the network service activity information with a term of a service agreement of a service provider, and identifying abusive activity based on the comparison.

Claims

1. A method comprising:

obtaining network service activity information associated with a plurality of network service accounts;

comparing via a fraud detection system the network service activity information with a term of a service agreement of a service provider; and

identifying abusive activity based on the comparison.

2. A method as defined in claim 1, further comprising configuring an interactive voice response system to interact with a subscriber based on the identified abusive activity.

3. A method as defined in claim 1, further comprising storing information in a customer relationship management system to facilitate interaction with a subscriber holder based on the identified abusive activity.

4. A method as defined in claim 3, wherein causing interaction with the subscriber comprises performing an operation to motivate the subscriber to contact a service provider associated with the communication system.

5. A method as defined in claim 4, wherein performing the operation comprises at least one of disabling a user password, changing a user password, or disabling a service.

6. A method as defined in claim 1, wherein the term of the service agreement is at least one of a maximum number of electronic mail addresses during a predetermined time period, a prohibited information condition, or a maximum number of simultaneous user logins.

7. A method as defined in claim 1, wherein the service provider is at least one of an Internet service provider, a telephone service provider, a cable service provider, a satellite service provider, a wireless communication service provider, or a utility service provider.

8. A method as defined in claim 1, wherein identifying the abusive activity comprises determining at least one of whether a number of electronic mail addresses exceeds a threshold value, whether a number of e-mails transmitted within a time period exceeds a threshold value, whether the same subscriber information was used to establish more than a threshold number of accounts, or whether a geographical address associated with one of the network service accounts is valid.

9. A method as defined in claim 1, wherein the abusive activity includes fraudulent activity.

10. A method comprising:

obtaining network service activity information associated with a plurality of network service accounts; and

comparing via a fraud detection system the network service activity information with a term of a service agreement associated with a third-party service provider providing services over a communication channel of a primary service provider.

11. A method as defined in claim 10, further comprising identifying abusive activity based on the comparison.

12. A method as defined in claim 10, further comprising generating a message indicative of the identified abusive activity, and forwarding the message to the third-party service provider.

13. A method as defined in claim 10, wherein the third-party service provider is at least one of an electronic mail service provider, a web page hosting service provider, a message board service provider, a financial services service provider, an Internet protocol television service provider, an Internet radio service provider, an audio media service provider, or a video media service provider.

14. A method as defined in claim 10, further comprising retrieving the term of the service agreement from the third-party service provider when a user is subscribed to a service provided by the third-party service provider.

15. A method as defined in claim 10, further comprising storing the term of the service agreement of the third-party service provider in a server of a primary service provider.

16. A method as defined in claim 10, wherein identifying the abusive activity comprises determining at least one of whether a number of electronic mail addresses exceeds a threshold value or whether a number of e-mails transmitted within a predetermined time period exceeds a threshold value.

17. A method as defined in claim 10, wherein the abusive activity includes fraudulent activity.

18. An apparatus comprising:

a data interface to obtain subscriber accounts data from a plurality of network nodes within a communication system;

a data analyzer communicatively coupled to the data interface to analyze the service accounts data to identify abusive activity; and

an abuse response handler to guide a user communication based on the abusive activity.

19. An apparatus as defined in claim 18, wherein the abuse response handler guides the user communication in response to a user contacting a service provider associated with the communication system.

20. An apparatus as defined in claim 18, wherein the data interface communicates information associated with the fraudulent activity to a customer relationship management system.

21. An apparatus as defined in claim 20, wherein the information associated with the fraudulent activity is associated with performing an operation to motivate a user to contact a service provider associated with the communication system.

22. An apparatus as defined in claim 21, wherein performing the operation comprises at least one of disabling a user password, or changing a user password, or disabling a service.

23. An apparatus as defined in claim 18, wherein the abuse response handler plays back a pre-recorded message or transfers the user to a customer service agent.

24. An apparatus as defined in claim 18, wherein the communication system is an Internet access system.

25. An apparatus as defined in claim 18, wherein the data analyzer determines at least one of whether a number of electronic mail addresses exceeds a threshold value, whether a quantity of e-mails transmitted within a predetermined time period exceeds a threshold value, whether the same subscriber information was used to establish more than a threshold number of accounts, or whether a geographical address associated with a service account is valid.

26. An apparatus as defined in claim 18, wherein the data analyzer compares user activities with a term of a service agreement associated with at least one of a primary service provider or a third-party service provider that provides services via the primary service provider.

27. An apparatus as defined in claim 18, wherein the abusive activity includes fraudulent activity.

28. A machine accessible medium having instructions stored thereon that, when executed, cause a machine to:

obtain subscriber accounts data from a plurality of network nodes within a communication system;

analyze subscriber accounts data to identify patterns indicative of abusive activity; and

store information in a customer relationship management system to facilitate interaction with a subscriber based on the analysis.

29. A machine accessible medium as defined in claim 28, wherein some of the plurality of accounts data is associated with a service type different from another service type associated with others of the plurality of accounts data.

30. A machine accessible medium as defined in claim 29, wherein the service type is at least one of an electronic mail account service or a web page hosting service.

31. A machine accessible medium as defined in claim 28 having the instructions stored thereon that, when executed, cause the machine to facilitate interaction with the subscriber by performing an operation to motivate the subscriber to contact a service provider associated with the communication system.

32. A machine accessible medium as defined in claim 31 having the instructions stored thereon that, when executed, cause the machine to perform the operation by at least one of disabling a user password, or changing a user password, or disabling a service.

33. A machine accessible medium as defined in claim 28 having the instructions stored thereon that, when executed, cause the machine to modify at least one of the plurality of subscriber accounts data based on the analysis.

34. A machine accessible medium as defined in claim 28 having the instructions stored thereon that, when executed, cause the machine to configure an interactive voice response system to interact with an account holder based on the analysis.

35. A machine accessible medium as defined in claim 28, wherein the plurality of the subscriber accounts are associated with computer networking services.

36. A machine accessible medium as defined in claim 28 having the instructions stored thereon that, when executed, cause the machine to analyze the plurality of the subscriber accounts data by determining at least one of whether a quantity of electronic mail addresses exceeds a threshold value, whether more than a threshold quantity of e-mails were transmitted within a predetermined time period, whether the same subscriber information was used to establish more than a threshold quantity of accounts, or whether a geographical address associated with a subscriber account is valid.

37. A machine accessible medium as defined in claim 28, having the instructions stored thereon that, when executed, cause the machine to analyze the plurality of the subscriber accounts data by comparing user activities with a term of a service agreement associated with at least one of a primary service provider and a third-party service provider that provides services via the primary service provider.