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Active dynamic rule engine

  • US 20070204062A1
  • Filed: 02/24/2006
  • Published: 08/30/2007
  • Est. Priority Date: 02/24/2006
  • Status: Abandoned Application
First Claim
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1. A system for routing a request in a contact center, the system comprising:

  • at least one workstation for transmitting a request;

    a server, responsive to said at least one workstation, and having a servlet container and filter portion, for receiving and routing the request and for automatically generating a response to the request;

    wherein the servlet container creates a response object when the request from the workstation is received, and for associating the response objects with the response and the request;

    wherein the filter portion parses the request for one or more request objects to determine a routing destination and modifies the response objects based on the routing destination.

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