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System and method for integrated display of multiple types of call agent data

  • US 20070206764A1
  • Filed: 02/22/2006
  • Published: 09/06/2007
  • Est. Priority Date: 02/22/2006
  • Status: Active Grant
First Claim
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1. A method for presenting multiple activities associated with one of a plurality of call center agents correlated in time, the method comprising the steps of:

  • determining at least one of the agents to be displayed; and

    displaying activity information in visual correlation with a timeline, the activity information including a first plurality of activities originating from a first source and a second plurality of activities originating from a second source, each of the activities associated with the at least one agent.

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