SYSTEMS, SOFTWARE, AND METHODS FOR COMMUNICATION-BASED BUSINESS PROCESS MESSAGING

• US 20070208587A1
• Filed: 01/22/2007
• Published: 09/06/2007
• Est. Priority Date: 12/08/2005
• Status: Abandoned Application

• Current Assignee: Arun Sitaraman
• Original Assignee: Arun Sitaraman
• Inventors: Sitaraman, Arun
• Application Number:
  US11/625,757
• Publication Number:
  US 20070208587A1
• Time in Patent Office: Days
• US Class Current: 705/9
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/103 Workflow collaboration or project management

Abstract

A computerized system is described. The systems and methods of example embodiments include one or more shells for maintaining information, and one or more requests and responses related to the information to be maintained. A workflow paradigm may govern the acquisition and/or management of information through the requests and responses.

Claims

1. A computerized system comprising:

at least one shell to maintain information;

at least one request related to the information;

at least one response related to the at least one request;

a workflow paradigm to govern the requests and the responses.

2. The computerized system of claim 1, further comprising an information assembly mechanism defined by the workflow paradigm operable to deliver the requests and the responses to collect information in at least one shell.

3. The computerized system of claim 1, further comprising one or more inner shells within the shell to maintain the information.

4. The computerized system of claim 1 further comprising one or more rules within the workflow paradigm.

5. The computerized system of claim 1, further comprising a queue operable to hold at least one request.

6. The computerized system of claim 5, wherein the queue holds a request until a response is given with respect to the request.

7. The computerized system of claim 1, further comprising at least one interface to display the information.

8. The computerized system of claim 1, further comprising a threading module to organize related requests and responses.

9. The computerized system of claim 1, wherein the requests and the responses are provided in a field based format.

10. The computerized system of claim 9, further comprising a search module operable to search and filter the incoming communications and the outgoing communications using on one or more fields of the field based format.

11. The computerized system of claim 1, further comprising a reporting module to provide a report based on the information in one or more formats.

12. A communication system comprising:

preference data related to at least one user;

a receive module to receive a communication for a first user in a first format; and

a transmit module to communicate the communication to the first user in a second format defined by the preference data.

13. The communication system of claim 12 further comprising a queue to hold one or more received communications.

14. The communications system of claim 12, wherein the communication is one of a request or a response.

15. The communication system of claim 12, wherein the message is defined by one or more discrete information fields.

16. A method comprising:

storing one or more preferences;

receiving a message in a first format;

checking the message for conformance with rules;

translating the message into a second format based on the preferences; and

communicating the message to a user in the second format.

17. The method of claim 16, wherein the message is defined by one or more discrete information fields.

18. The method of claim 16, wherein translating the message into a second format includes adjusting one or more of the discrete information fields.

19. The method of claim 16, further comprising receiving a response to the message.

20. The method of claim 19, further comprising correlating the message and the response.

21. The method of claim 20, further comprising displaying the message and the response to convey the correlation.

22. A communication system comprising:

a plurality communications modules operable to receive incoming communications and transmit outgoing communications;

a communications manager operable to manage and format the incoming communications and the outgoing communications; and

a platform independent user interface operable to present the user with the incoming communications and to allow the user to initiate outgoing communications.

23. The communication system of claim 22, further comprising a threading module to correlate the incoming communications and the outgoing communications.

24. The communication system of claim 22, wherein the incoming communications and the outgoing communications are provided in a field based format.

25. The communication system of claim 24, further comprising a search module operable to search and filter the incoming communications and the outgoing communications using on one or more fields of the field based format.

26. An article including a machine-accessible medium having associated information, wherein the information results in a machine performing a method comprising:

receiving incoming communications having business information data;

managing and formatting the incoming communications;

presenting the user with the incoming communications;

allowing the user to initiate outgoing communications having additional business information data using one or more interfaces;

managing and formatting the outgoing communications; and

transmitting the outgoing communications.

27. The article of claim 26 further comprising displaying the incoming communications and the outgoing communications to show an association between related incoming and outgoing communications.

28. The article of claim 26, wherein the incoming communications and the outgoing communications are provided in a field based format.

29. The article of claim 28, further comprising searching the incoming communications and the outgoing communications using on one or more fields of the field based format.

30. The article of claim 29, further comprising creating a report based on the searching of the incoming communications and the outgoing communications using one or more fields of the field based format.

31. The article of claim 30, further comprising maintaining the business information data and the additional business information data in a business information container.

32. The article of claim 31, further comprising searching the business information container, and the incoming communications and the outgoing communications to create a report.

33. The article of claim 26, wherein the one or more interfaces are platform independent.