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ORDER TAKING SYSTEM & METHOD WITH LOCAL AND/OR REMOTE MONITORING

  • US 20070208626A1
  • Filed: 02/10/2006
  • Published: 09/06/2007
  • Est. Priority Date: 02/10/2006
  • Status: Active Grant
First Claim
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1. An order taking system for an establishment enabling a customer to place an order for an item from said establishment, comprising:

  • order placing equipment located near said establishment being capable of receiving said order for said item from said customer;

    a local order receiving facility associated with said establishment;

    a first voice communication link between said order placing equipment and a remote facility; and

    a second voice communication link between said order placing equipment and said local order receiving facility;

    said order taking system being operable in a first mode operatively coupled via said first voice communication link between said order placing equipment and said remote facility and in a second mode operatively coupled via said second communication link between said order placing equipment to said local order taking facility;

    said order taking system allowing said local order receiving facility to monitor voice communication between said order placing equipment and said remote facility when operable in said first mode and allowing said remote facility to monitor voice communication between said order placing equipment and said local order receiving facility when operable in said second mode.

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