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Method and system for providing menu tree assistance

  • US 20070211880A1
  • Filed: 03/08/2006
  • Published: 09/13/2007
  • Est. Priority Date: 03/08/2006
  • Status: Active Grant
First Claim
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1. A method for providing menu tree assistance, the method comprising:

  • receiving a voice request from a user via a telematics unit and a wireless network, determining a voice menu tree based on the voice request;

    receiving at least one response based on the voice menu tree;

    determining a failure or confirmation based on the at least one response;

    converting the response to data based on the determined confirmation;

    recording the response based on the determined failure; and

    providing the recorded response and data to an advisor at a call center.

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