System for outpatient treatment of chronic health conditions

• US 20070214002A1
• Filed: 04/30/2002
• Published: 09/13/2007
• Est. Priority Date: 04/30/2001
• Status: Abandoned Application

• Current Assignee: First Health Group Corporation (Aetna Health Holdings LLC)
• Original Assignee: First Health Group Corporation (Aetna Health Holdings LLC)
• Inventors: Smith, Scott, Smith, James, Corbin, Kathy, Campbell-Spry, Marlou, Fuller, Kelly, Wristen, Edward, Lysfjord, Deborah, Studenmund, David, McConnell, Sue, Podsadecki, Thomas, Cadwell, Melissa
• Application Number:
  US10/135,340
• Publication Number:
  US 20070214002A1
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: A61B 5/0002 Remote monitoring of patients using telemetry, e.g. transmission of vital signals via a communication network A61B5/07 takes precedence; transmission systems for measured values G08C; transmission H04B; transmission of digital information H04L; wireless communication networks H04W
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
• CPC Class Codes: G16H 80/00 ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring

Abstract

A system for outpatient treatment of patients diagnosed with a chronic health related condition includes a virtual office site operated with a server. The virtual office site is accessible over a network by a patient using a first browser, a physician using a second browser and a nurse case manager using a third browser. The patient and the patient'"'"'s physician are provided secure communications to participate in a virtual office visit using the virtual office site. In addition, the physician may submit an electronic payment request with the virtual office site for reimbursement of services rendered. The nurse case manager is provided selective access to the communications to assist the patient in management of the patient'"'"'s chronic health related condition.

Claims

1. A method of providing outpatient treatment of a patient diagnosed with a chronic health related condition, the method comprising:

linking in a database a patient and a physician that are involved in a pre-existing patient/physician relationship, and that have been pre-approved as eligible to participate in a virtual office visit, the patient and the physician linked to define between whom communication will occur, the database being accessible by a server;

the server providing secure communication over a network between the patient and the physician treating the patient;

in the database -associating with the patient a diagnosis template specifically designed for a chronic health related condition suffered by the patient, the chronic health related condition previously diagnosed in accordance with the pre-existing patient/physician relationship;

in the database assigning a nurse case manager to the pre-existing patient/physician relationship to assist the patient in management of the predetermined chronic health related condition;

the server posting information entered by the patient with the diagnosis template to initiate a virtual office visit with the physician, wherein the diagnosis template is specific to the chronic health related condition of the patient and is displayable in response to the patient being granted secure access;

the server posting a response from the physician as part of the virtual office visit;

the patient and the physician continuing a dialog via posted messages until the virtual office visit is concluded;

the server granting access by the nurse case manager to the posted messages of the patient and the physician so that the nurse case manager can monitor the dialog;

the server receiving from the patient a selection of a level of access by the nurse case manager to view the posted messages of the patient and the physician the selection stored in the database; and

the server submitting directly to a benefits provider of the patient over the network an electronic payment request for payment of the physician for the virtual office visit.

4. The method of claim 1, wherein posting information entered by the patient with the diagnosis template comprises the patient selecting interactively from the diagnosis template symptoms being experienced, and the diagnosis template automatically updating to request additional information in response to patient selection of particular symptoms.

5. The method of claim 1, further comprising posting information from the patient and the physician as part of the virtual office visit only until the virtual office visit is concluded as indicated by the physician.

6. The method of claim 1, wherein submitting directly to a benefits provider of the patient over the network an electronic payment request comprises;

confirming a request to generate the electronic payment request in response to selection by the physician of a submit electronic payment request selector; and

producing a request confirmation comprising identification of the patient, the party to whom the request is directed to, and other information pertinent to the transaction.

7. The method of claim 1, wherein submitting an electronic payment request comprises directing the electronic payment request to a health benefits administrator by selection of a submit electronic payment request selector.

8. The method of claim 1, farther comprising maintaining a history in the database of user access of posted information.

2-3. -3. (canceled)

9. A method of providing outpatient treatment to a patient diagnosed with a chronic health related condition, the method comprising:

in a database identifying a link between a patient with a chronic condition and a physician treating the patient, both pre-screened to be compatible with outpatient treatment over a network and involved in a pre-existing patient/physician relationship;

granting the patient secure access to a server located on the network that is in communication with the database and is responsive to authentication of the patient;

storing in the database an association of a diagnosis template with the patient, the diagnosis template specifically designed for the chronic health related condition of the patient, the diagnosis template generated with the server in response to the patient being authenticated to have secure access to the server, the diagnosis template accessible via the server by the patient as a displayable interactive display screen to initiate a dialog with the physician regarding a change in, or a current concern with, the chronic health related condition of the patient;

the server posting data entered by the patient with the diagnosis template;

during data entry, the server interactively configuring the content of the displayable interactive display screen of the diagnosis template being viewed by the patient in response to data entered by the patient;

providing the physician secure access to the server over the network with ability to view the data from the patient and participate in a dialog with the patient;

the server posting a clinical response from the physician, the clinical response responsive to the change or the concern raised by the patient, and accessible by the patient with the server; and

the server granting access by a nurse case manager to the dialog between the patient and the physician to assist the patient in managing the chronic health related condition,

the nurse case manager assigned to the patient as a precondition of the patient being provided secure access to the server located on the network, the nurse case manager being granted access after being authenticated as authorized by the server to view the dialog between the patient and the physician.

10. The method of claim 9, further comprising storing the data and the clinical response in the database on the server.

12. The method of claim 9, wherein the diagnosis template comprises at least one of a diabetes template, an asthma template and a congestive heart disease template.

13. The method of claim 9, wherein storing in the database an association of a diagnosis template, farther comprises storing in the database association of a plurality of diagnosis templates with the patient diagnosed with a plurality of chronic conditions, the associated diagnosis templates selectable by the patient to enter data as a function of the chronic conditions.

14. The method of claim 9, further comprising creating a virtual office visit within the server as a function of data within the diagnosis template.

15. The method of claim 14, farther comprising associating the clinical response with the virtual office visit.

16. The method of claim 14, further comprising:

posting a message on the server from the patient responsive to the clinical response; and

associating the posted message with the virtual office visit.

11. (canceled)

17. A method of providing outpatient treatment of a patient diagnosed with a chronic health related condition, the method comprising:

granting access by the patient and a physician treating the patient to a virtual office site over a network;

;

eliciting communication between the patient and the physician over the network as a function of a virtual office visit initiated by the patient with the virtual office site;

posting a message with the virtual office site from the patient to the physician pertaining to the virtual office visit in response to receipt of data entry from the patient;

posting a clinical response from the physician responsive to the message from the patient with the virtual office site in response to receipt of data entry from the physician;

selectively granting access by a nurse case manager to review communications between the patient and the physician that involve the chronic health related condition of the patient in order for the nurse case manager to assist the patient with management of the chronic health related condition;

receiving from the nurse case manager selections from a list of predetermined intervention guidelines and selections of associated specific variables related to the chronic health related condition of the patient and the virtual office visit;

during the virtual office visit, the virtual office site monitoring activities of the patient and the physician within the virtual office site in accordance with the selected predetermined intervention guidelines to determine if the associated specific variables have changed;

the virtual office site alerting the nurse case manager with an alert message when predetermined thresholds are reached for any of the associated specific variables; and

transmitting over the network an electronic payment request to a health benefits administrator with the virtual office site as a function of the virtual office visit, in response to receipt from the physician that the virtual office visit is complete, and receipt of a selection by the physician of a submit electronic payment request selector.

19. The method of claim 17, further comprising granting the nurse case manager a level of access to communications between the patient and the physician, the level of access selected by the patient with the virtual office site.

20. The method of claim 17,

wherein allowing access comprises associating with the patient a diagnosis template specific to the chronic health related condition of the patient with the virtual office site;

and

wherein eliciting communication comprises initiating the virtual office visit as a function of information entered by the patient in the diagnosis template.

21. The method of claim 17, wherein alerting the nurse case manager comprises generating notification to the nurse case manager with the virtual office site when a predetermined number of virtual office visits are initiated within a predetermined period of time.

22. The method of claim 17, wherein posting a message with the virtual office site from the patient comprises generating notification with the virtual office site directed to the physician.

23. The method of claim 22, wherein generating notification with the virtual office site directed to the physician comprises sending an e-mail notification to the physician.

24. The method of claim 17, wherein posting a clinical response from the physician with the virtual office site comprises generating notification with the virtual office site directed to the patient.

18. (canceled)

25. A method of providing outpatient treatment of a patient diagnosed with a chronic health related condition, the method comprising:

performing an approval process of a patient and a patients physician to ensure compatibility with outpatient treatment over a network;

when approved, linking the patient and the patient'"'"'s physician in a database to establish secure communications on the network, to identify the previously established relationship of the patient and the patient'"'"'s physician, and to enable private communication and dialog between the patient and the patient'"'"'s physician;

in the database associating the patient with a diagnosis template designed for the chronic health related condition suffered by the patient, the diagnosis template generated for display to the patient when the patient is authenticated;

posting information entered by the patient into the diagnosis template to initiate a virtual office visit with the physician, the information entered into the diagnostic template by the patient and received over the network;

posting a response entered by the physician over the network as part of the virtual office visit, the response responsive to the information from the patient;

directing an electronic payment request to a health benefits administrator as a function of the virtual office visit;

granting selective access to the private communication between the physician and the patient that occurs during the virtual office visit, the selective access granted to a nurse case manager assigned to the patient during the approval process to assist the patient in management of the chronic health related condition and communication with the physician during the virtual office visit;

monitoring the private communication during the virtual office visit in accordance an intervention guideline, wherein the intervention guideline is configured to be indicative of a predetermined threshold being reached for pre-specified variables pertaining to the chronic health related condition of the patient and the virtual office visit, the variables pre-specified by the nurse case manager to be indicative of a potential issue related to the virtual office visit; and

transmitting an alert to the nurse case manager when the predetermined threshold is reached.

27. The method of claim 25, further comprising expanding the virtual office visit to display a visit header that includes the name of the patient, the name of the physician, the date of the initiation of the virtual office visit, the date of the last message posted pertaining to the virtual office visit, and the subject of the virtual office visit.

28. The method of claim 27, further comprising expanding the visit header to display a message header that includes contrasting visual notation indicative of the information posted by the patient and the response posted by the physician.

29. The method of claim 27, wherein providing selective access to the virtual office visit comprises preventing the nurse case manager access to the contents of the information and the response.

30. The method of claim 27, wherein the patient is diagnosed with a plurality of chronic conditions and linking the patient and the physician comprises linking the patient with a physician in the database for each of the chronic conditions.

40. The method of claim 25, wherein one of the pre-specified variables is a determined period of time in which posted information is to be read by the physician.

41. The method of claim 25, wherein one of the pre-specified variables is a threshold number of virtual office visits initiated by the patient within a determined period of time.

26. (canceled)

31. An outpatient treatment system for treating a patient diagnosed with a chronic health related condition using a network, the outpatient treatment system comprising:

a server computer coupled to the network;

a database in communication with the server computer, the database configured to store a link between a patient and a physician that are involved in a pre-existing patient/physician relationship, and that have been pre-approved as eligible to participate in a virtual office visit, the patient and the physician linked to define between whom communication will occur;

a first browser coupled with the network, the first browser operable by the patient to communicate with the server computer;

a second browser coupled with the network, the second browser operable by the physician treating the patient to communicate with the server computer, the server computer responsive to communication from the first and second browsers to post messages from the patient and the physician that enable a dialog between the patient and the physician regarding a change in, or a concern with, the chronic health related condition of the patient; and

a third browser coupled with the network, the third browser operable by a nurse case manager, the server responsive to the third browser to allow selective access to posted messages of the patient and the physician by the nurse case manager to assist in management of the patient'"'"'s health care, to act as an advocate for the patient, and to assist the patient in properly managing the chronic health related condition;

the server computer is operable to maintain the posted messages and related activity as a secure, separate, and distinct office visit conductible by the physician and representative of an exchange of messages between the patient and the physician based on a pre-existing relationship of the patient and the physician;

the server computer is further operable to monitor the exchange of messages in accordance with an intervention guideline, wherein the intervention guideline is configured to be indicative of a predetermined threshold being reached for pre-specified variables related to the exchange of messages between the patient and the physician, the intervention guidelines being configurable by the nurse case manager to be applied to the exchange of messages between the patient and the physician; and

the server computer is further operable to submit over the network an electronic payment request to a health benefits administrator of the patient in response to selection of a submit electronic payment request selector by the physician.

32. The outpatient treatment system of claim 31, wherein the server computer is operable to form a virtual office site, the virtual office site providing a secure site for the virtual office visit between the patient and the physician.

33. The outpatient treatment system of claim 32, wherein the server computer is operable to store posted messages of the virtual office visit in the database.

35. The outpatient treatment system of claim 31, wherein the server computer is operable to restrict access by the third browser to posted messages as a function of selection of an access level by the patient.

36. The outpatient treatment system of claim 31, wherein the server computer is operable to provide a diagnosis template to the first browser, the diagnosis template associated with the patient in the database based on the chronic health related condition of the patient.

37. The outpatient treatment system of claim 36, wherein the diagnosis template comprises at least one of a diabetes diagnosis template, an asthma diagnosis template and a congestive heart disease diagnosis template.

38. The outpatient treatment system of claim 31, wherein the server computer is operable to generate notification of posted messages.

34. (canceled)

39. (canceled)