Business Process Externalization Execution Platform, System and Method

• US 20070214208A1
• Filed: 03/06/2007
• Published: 09/13/2007
• Est. Priority Date: 03/07/2006
• Status: Abandoned Application

• Current Assignee: Bobby Balachandran
• Original Assignee: Bobby Balachandran
• Inventors: Balachandran, Bobby
• Application Number:
  US11/682,723
• Publication Number:
  US 20070214208A1
• Time in Patent Office: Days
• US Class Current: 709/201
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

The present invention includes a system, method, and software-platform whereby business services are orchestrated to create a holistic solution where each business service is provisioned to a network of rated service providers. The invention includes a method that effectively productizes business services and sells them as on-line commodities.

Claims

1. A method comprising:

identifying potential outsource-ready processes according to a predetermined rule set;

creating a list of outsource-ready processes divided into atomic units according rules;

assigning atomic units to at least one service provider according to a predetermined process;

reintegrating atomic units; and

providing completed processes back to a customer.

2. The method of claim 1 further comprising managing, tracking, and monitoring outsourced atomic units.

3. The method of claim 1 further comprising storing a datafile on a computer readable data medium.

4. A method for enabling transactions on a distributed network, the method comprising:

providing a platform adapted to enable a plurality of users simultaneous access via the distributed network;

providing a first means for commoditizing a business service into atomic units;

providing a second means for assigning each atomic unit to a particular vendor; and

providing a third means for tracking the status of the progress of an atomic unit relative to the particular vendor.

5. The method of claim 4 further comprising:

providing a remote host;

executing the platform on the remote host and adapting the platform to enable the plurality of users to interact with the platform via the Internet.

6. The method of claim 4 further comprising:

orchestrating an outsourcing of the atomic unit to a given vendor based on an analysis of the vendor'"'"'s core-competencies;

associating resource allocation to the vendor wherein variables including costs, time constraints, specialization, precision, accuracy, or quality, are used to determine the vendor from a set of vendors;

selecting the vendor using intelligent decisions based on the variables;

assigning a specific vendor a specific atomic task;

re-integrating a first atomic task with a second atomic task wherein both the first and second atomic tasks are related to the business service; and

providing a graphical user interface for displaying parameters of the platform.

19. The method of claim 4 further comprising:

providing means to enable smart appliances to access the platform.

20. The method of claim 19 further comprising:

providing means for enabling automated interaction of the smart appliance with the platform.

7. A method for business process externalization, the method comprising:

providing means for a graphical user interface adapted to enable a user to visualize present status completion of the business service being commoditized;

providing means for process commoditization whereby the business service is divided in to sub-tasks termed atomic units;

providing a means for process allocation of the atomic units to any one vendor from a plurality of vendors;

providing means for a user to input parameters describing metrics for the vendor;

providing means for the user to define output parameters describing performance metrics for the vendor;

providing means for a plurality of vendors to describe current status metrics;

providing a rule-set for process allocation of the atomic units to one or more vendors based on the input parameters and the vendor status metrics;

providing means for a user-rules engine whereby the user manages the input parameters and output parameters; and

providing means for remote access to a computer system or platform serving as a market for users and vendors.

8. The method of claim 7 further comprising:

providing means analyzing a quality rating for a particular vendor using the input metrics and

providing means for a graphical display of the quality rating.

9. The method of claim 7 further wherein providing means for a plurality of vendors to describe current status metrics further comprises:

providing a means for the vendor to assign pricing for the atomic unit;

providing a means for the vendor to quote pricing for the atomic unit;

providing a means for the vendor to define current capacity for the atomic unit;

providing a means for the vendor to define turn-around time for the atomic unit; and

providing a means for the vendor to display a customer-satisfaction rating based on a previous user interaction with the vendor.

10. The method of claim 7 further comprising:

providing means for enabling a secure access of the platform.

11. The method of claim 7 further comprising:

providing a means for communicating with users using industry standards including XML messaging facility.

12. The method of claim 7 further comprising:

providing a means for real-time collaboration between the user and the vendor;

enabling real-time collaboration using multiple channels comprising any combination of on-line video, on-line audio, text-messaging, instant messaging, e-mail, or telephone.

13. The method of claim 7 further comprising:

providing means for seamless integration to a user'"'"'s existing corporate data systems.

14. A method for performing commoditizing of business service into atomic units, the method comprising:

providing a means for a user to define the business service in terms of standardized services wherein the means further includes providing a graphical user interface whereby the user selects a set of pre-identified atomic tasks from a population of a plurality of atomic tasks;

providing a means for routing a plurality of selected atomic task representing the commoditized business service to at least one vendor from a population comprising a plurality of vendors wherein the plurality of vendors are determined based on a set of selection criteria;

providing a means for re-integrating the plurality of selected atomic tasks into a final product representing the output of the commoditized business service; and

providing a platform adapted to interface with the user and the vendor and further adapted to manage the routing means.

15. The method of claim 14 further comprising:

providing a means for a process modeling tool; and

providing automated routing of the atomic unit based on results from the process modeling tool.

16. The method of claim 14 further comprising:

providing means for automated routing of the atomic unit using load availability data provided by the plurality of vendors.

17. The method of claim 14 further comprising:

providing a means for evaluating the plurality of vendors.

18. The method of claim 14 further comprising:

providing a means for enabling the user to define input parameters;

providing a means for evaluating the plurality of vendors based on the input parameters;

applying a heuristic to select a given vendor from the plurality of vendors; and

routing the atomic unit to the given vendor.