Method and apparatus for event notification

• US 20070217585A1
• Filed: 03/16/2006
• Published: 09/20/2007
• Est. Priority Date: 03/16/2006
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: SBC Knowledge Ventures LP (AT&T, Inc.)
• Inventors: Walter, Edward, Diroo, Yolius, Doradla, Anil, Wilson, Brian, Hurst, William, Wollmershauser, Steven
• Granted Patent: US 8,284,760 B2
• Time in Patent Office: Days
• US Class Current: 379/201.10
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: H04L 12/1895 for short real-time information, e.g. alarms, notifications, alerts, updates
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/222 using geographical location information, e.g. messages transmitted or received in proximity of a certain spot or area
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/4872 Non-interactive information services

Abstract

A method (300) and apparatus are disclosed for event notification. An apparatus that incorporates teachings of the present disclosure may include, for example, a presence services system (PSS) (102) can have a controller (104) that manages operations of a communications interface (110). The controller can be programmed to monitor (302) presence information of a plurality of communication devices of an end user operating in a communications system, and receive (316) a request from a calendar reminder system (CRS) for access to the presence information. Additional embodiments are disclosed.

Claims

1. A computer-readable storage medium, comprising computer instructions for:

detecting a calendar reminder event with associated calendar event data;

transmitting to a presence services system (PSS) a request for presence information associated with an end user having a plurality of communication devices;

receiving from the PSS synthesized presence information corresponding to the end user; and

selecting one of the communication devices according to the synthesized presence information for transmitting to the selected communication device a notice associated with the calendar reminder event.

2. The storage medium of claim 1, wherein the notice comprises a text message, and wherein the storage medium comprises computer instructions for generating the text message according to the calendar event data.

3. The storage medium of claim 1, wherein the notice comprises a voice message, and wherein the storage medium comprises computer instructions for generating the voice message according to the calendar event data.

4. The storage medium of claim 1, wherein the notice comprises a telephone call with a distinctive ring.

5. The storage medium of claim 1, comprising computer instructions for identifying the selected communication device according to a highest probability that the end user will accept the notice transmitted by the computing device.

6. The storage medium of claim 1, comprising computer instructions for receiving from the end user a response to the notice.

7. The storage medium of claim 6, comprising computer instructions for updating the calendar reminder event according to the response.

8. The storage medium of claim 6, wherein the response comprises at least one among a snooze response, a reschedule response, a delete response, a dismiss response, and a request for additional information response.

9. The storage medium of claim 8, comprising computer instructions for:

snoozing the calendar reminder event according to the snooze response;

rescheduling the calendar reminder event according to the reschedule response;

deleting the calendar reminder event according to the delete response; and

dismissing the calendar reminder event according to the dismiss response.

10. The storage medium of claim 8, comprising computer instructions for:

retrieving contact information of a party associated with the calendar event data according to the request for additional information response;

transmitting the contact information to the selected communication device.

11. The storage medium of claim 6, wherein the response comprises at least one among a voice response, a text response, and a keyed response, and wherein the storage medium comprises computer instructions for processing at least one among the voice response, the text response, and the keyed response.

12. The storage medium of claim 6, comprising computer instructions for exchanging voice messages with the end user according to the end user'"'"'s response to the notice.

13. The storage medium of claim 12, comprising computer instructions for updating the calendar reminder event according to the voice message exchanges.

14. A presence services system (PSS), comprising:

a controller that manages operations of a communications interface, wherein the controller is programmed to;

monitor presence information of a plurality of communication devices of an end user operating in a communications system; and

receive a request from a calendar reminder system (CRS) for access to the presence information.

15. The PSS of claim 14, wherein the controller is programmed to transmit the presence information to the CRS in response to the request.

16. The PSS of claim 14, wherein the controller is programmed to:

synthesize the presence information; and

transmit the synthesized presence information to the CRS.

17. The PSS of claim 14, wherein the presence information comprises network activities monitored within the communication system for each of the communication devices, and wherein the controller is programmed to determine from the monitored network activities a probability for each of the communication devices that the end user will accept an incoming message from the CRS.

18. The PSS of claim 17, wherein the network activities for each of the communication devices comprise roaming information, egress data traffic, or ingress data traffic.

19. The PSS of claim 16, wherein the controller is programmed to:

identify a select one of the communication devices having a highest probability that the end user will accept an incoming message from the CRS; and

include the identity of the selected communication device in the synthesized information.

20. The PSS of claim 14, wherein the controller is programmed to:

receive location information from the plurality of the communication devices of the end user; and

synthesize the presence information according to the location information.

21. The PSS of claim 16, wherein the controller is programmed to synthesize the presence information to reveal at least one among the end user'"'"'s availability to communicate with the CRS, the end user'"'"'s whereabouts, and an identity of the one or more communication devices being used by the end user at the time when the request for presence information is made by the CRS.

22. A computer-readable storage medium in a communication device, comprising computer instructions for receiving a calendar reminder event notice from a calendar reminder system (CRS) that has selected the communication device according to presence information associated with the communication device.

23. The storage medium of claim 22, comprising computer instructions for transmitting to a presence services system (PSS) activities associated with the communication device for generating the presence information.

24. A computer-readable storage medium, comprising computer instructions for:

monitoring presence information of a plurality of communication devices of an end user operating in a communications system;

detecting a calendar reminder event with associated calendar event data;

selecting one of the communication devices according to the presence information; and

transmitting to the selected communication device a notice associated with the calendar reminder event.