Animatronic creatures that act as intermediaries between human users and a telephone system

• US 20070217586A1
• Filed: 11/18/2006
• Published: 09/20/2007
• Est. Priority Date: 11/19/2005
• Status: Active Grant

• Current Assignee: Massachusetts Institute of Technology
• Original Assignee: Massachusetts Institute of Technology
• Inventors: Marti, Stefan, Schmandt, Christopher
• Granted Patent: US 8,135,128 B2
• Time in Patent Office: Days
• US Class Current: 379/201.10
• CPC Class Codes: H04M 1/642 storing speech in digital form
• CPC Class Codes: H04M 19/04 the ringing-current being generated at the substations
• CPC Class Codes: H04M 19/048 Arrangements providing optical indication of the incoming call, e.g. flasher circuits

Abstract

An animatronic telephone agent consisting of a communications subsystem connected to a wired or wireless telephone network for receiving incoming telephone calls, and a robotic automaton coupled to the communications subsystem and responsive to incoming telephone calls for performing different movements that provide non-verbal visual cues to a human observer that are indicative of the status of each incoming call. The automaton preferably takes the form of an animatronic device that has movable appendages and a face with at least movable eyes or eyelids and which provides visual cues by making gestures and/or exhibiting facial expressions that are indicative of the receipt and progress of incoming calls.

Claims

1. An animatronic telephone agent comprising, in combination,

a communications subsystem connected to a wired or wireless telephone network for receiving incoming telephone calls, and

a robotic automaton coupled to said communications subsystem and responsive to said incoming telephone calls for performing different movements that provide non-verbal visual cues to a human observer that are indicative of the status of one of said incoming telephone calls.

2. An animatronic telephone agent as set forth in claim 1 wherein said communications subsystem is housed within said robotic automaton.

3. An animatronic telephone agent as set forth in claim 1 wherein said different movements are indicative of an incoming call that has not yet been answered, a call that has been answered and is being recorded, and a call that has been terminated.

4. An animatronic telephone agent as set forth in claim 3 wherein said robotic automatons has movable appendages and wherein at least some of said non-verbal cues include the movement of said appendages.

5. An animatronic telephone agent as set forth in claim 4 wherein said robotic automaton further includes a face with movable eyes or eyelids and wherein at least some of said non verbal cues include the movement of said eyes or eyelids.

6. An animatronic telephone agent as set forth in claim 1 wherein said robotic automaton includes a face with movable eyes or eyelids and wherein at least some of said non verbal cues include the movement of said eyes or eyelids.

7. An animatronic telephone agent as set forth in claim 1 wherein said robotic automaton has movable appendages and wherein at least some of said non-verbal cues include the movement of said appendages.

8. An animatronic telephone agent as set forth in claim 7 wherein said robotic automaton further includes a face with movable eyes or eyelids and wherein at least some of said non verbal cues include the movement of said eyes or eyelids.

9. An animatronic telephone agent as set forth in claim 8 wherein said communications subsystem is housed within said robotic automaton.

10. An animatronic telephone agent as set forth in claim 7 wherein said robotic automaton includes an audio output transducer for delivering audible prompts to said human observer.

11. An animatronic telephone agent as set forth in claim 10 wherein said robotic automaton further includes an a microphone for accepting spoken responses to said audible prompts from said human observer.

12. An animatronic telephone agent as set forth in claim 1 further comprising a programmable controller responding to a status indication from said communications controller by transmitting a sequence of one or more movement commands to said automaton to cause said automaton to produce one of said movements to thereby provide a non-verbal cue indicative of said status indication.

13. An animatronic telephone agent as set forth in claim 12 further comprising an interactive editor for storing command data which associates a sequence of one or more movement commands with each of a set of different status indications.

14. An animatronic telephone agent as set forth in claim 13 further comprising an interactive editor for storing command data which associates a sequence of one or more movement commands with each of a set of different status indications further includes means for combining previously stored sequences of movement commands to store combined sequences for indicative of more complex movements.

15. An animatronic telephone agent as set forth in claim 1 wherein said robotic automaton includes an audio output transducer for delivering audible prompts to said human observer.

16. An animatronic telephone agent as set forth in claim 15 wherein said robotic automaton further includes an a microphone for accepting spoken responses to said audible prompts from said human observer.

17. An animatronic telephone agent as set forth in claim 1 further including at least one input control located on or in said robotic automaton for receiving control commands from said human observer for controlling said communications subsystem.

18. An animatronic telephone agent as set forth in claim 17 wherein said communications subsystem is responsive to one of said control commands for establishing a direct communication connection between said caller and said callee.

19. An animatronic telephone agent as set forth in claim 17 wherein said communications subsystem is further responsive to a second one of said control commands for inhibiting or delaying the delivery of said incoming call or message to said callee.

20. An animatronic telephone agent as set forth in claim 17 wherein said communications subsystem is responsive to one of said control commands for routing selected incoming telephone calls to a voice mail or voice message storage unit.

21. A communications control system for handling incoming calls or messages from a caller directed to a callee, said control system comprising, in combination,

an interactive animatronic creature including one or more mechanical actuators for performing a set of pet-like or human-like movement behaviors in response to commands to provide non-verbal cues to said callee,

a call processor for receiving and handling an incoming telephone call from a caller directed to said callee, said call processor including a call progress monitor for generating status signals indicative of the current status of said incoming call, and

an animatronic command generator coupled to said call processor and to said interactive animatronic creature for converting at least selected ones of said status signals into movement command signals which are delivered to said mechanical actuators to cause said creature to perform said movement behaviors.

22. A communications control system as set forth in claim 21 further comprising an authoring subsystem for creating and storing a sequence of said movement command signals which, when delivered to said mechanical actuators, produces one of said movement behaviors.

23. A communications control system as set forth in claim 22 wherein said authoring subsystem includes a manual control operable by a human for creating and storing a separate sequence of movement command signals for delivery to a selected one of said mechanical actuators.

24. A communications control system as set forth in claim 22 wherein said authoring subsystem further includes means for modifying said sequence of said movement command signals to create and store a modified sequence of movement commands.

25. A communications control system as set forth in claim 22 wherein said authoring subsystem further includes means for combining all or part of previously created and stored sequences of said movement command signals to create and store a combined sequence of movement commands.

26. A communications control system as set forth in claim 22 wherein said authoring subsystem further includes means for repeatedly transmitting a selected previously created and stored sequence of said movement command signals to said mechanical actuators and for accepting modifications to said selected previously created and stored sequence to thereby create a modified stored sequence.

27. A communications control system as set forth in claim 23 wherein said authoring subsystem further includes means for modifying said sequence of said movement command signals to create and store a modified sequence of movement commands.

28. A communications control system as set forth in claim 23 wherein said authoring subsystem further includes means for combining all or part of previously created and stored sequences of said movement command signals to create and store a combined sequence of movement commands.

29. A communications control system as set forth in claim 23 wherein said authoring subsystem further includes means for combining all or part of previously created and stored sequences of said movement command signals to create and store a combined sequence of movement commands.

30. A communications control system as set forth in claim 22 wherein said authoring subsystem includes a manual control operable by a human developer for creating and storing a separate sequence of movement command signals for delivery to a selected one of said mechanical actuators to cause said selected one of said mechanical actuators to move at a speed that mimics the speed at which said human developer moved said manual control.

31. A communications control system as set forth in claim 22 wherein said authoring subsystem includes a command library subsystem for storing sequences of said movement command signals as named data files.

32. A communications control system as set forth in claim 31 wherein said authoring subsystem includes a means for selecting and combining specific named data files from said command library to create named files containing combined sequences of movement commands.

33. A communications control system as set forth in claim 21 wherein two or more different animatronic creatures having different behaviors may be coupled to said command generator and wherein said command library subsystem stores different sequences of said movement command signals for said different animatronic creatures.

34. A communications control system as set forth in claim 21 wherein said animatronic command generator includes means responsive to a speed control signal

35. A communications control system as set forth in claim 21 wherein said interactive animatronic creature has movable appendages and wherein at least one of said movement behaviors includes the movement of said appendages.

36. A communications control system as set forth in claim 35 wherein said interactive animatronic creature has one or more movable eyelids and wherein at least one of said movement behaviors includes the movement of said one or more movable eyes or eyelids.

37. A communications control system as set forth in claim 21 wherein said interactive animatronic creature has one or more movable eyes or eyelids and wherein at least one of said movement behaviors includes the movement of said one or more movable eyes or eyelids.