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Document retrieval

  • US 20070219989A1
  • Filed: 03/12/2007
  • Published: 09/20/2007
  • Est. Priority Date: 03/14/2006
  • Status: Active Grant
First Claim
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1. A method of identifying a document in a support automation system in response to receiving diagnostic data, the documents being stored in a database, comprising:

  • analysing the diagnostic data and retrieving, in response to the analysis, one or more keywords; and

    searching the database using the one or more retrieved keywords to identifying one or more documents therein.

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