Document retrieval
First Claim
Patent Images
1. A method of identifying a document in a support automation system in response to receiving diagnostic data, the documents being stored in a database, comprising:
- analysing the diagnostic data and retrieving, in response to the analysis, one or more keywords; and
searching the database using the one or more retrieved keywords to identifying one or more documents therein.
3 Assignments
0 Petitions
Accused Products
Abstract
According to one aspect of the present invention, there is provided a method of identifying a document in a support automation system in response to receiving diagnostic data, the documents being stored in a database, comprising analysing the diagnostic data and retrieving, in response to the analysis, one more keywords, and searching the database using the one or more retrieved keywords to identifying one or more documents therein.
-
Citations
10 Claims
-
1. A method of identifying a document in a support automation system in response to receiving diagnostic data, the documents being stored in a database, comprising:
-
analysing the diagnostic data and retrieving, in response to the analysis, one or more keywords; and
searching the database using the one or more retrieved keywords to identifying one or more documents therein. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
-
-
10. A method of processing document identifiers in a support automation system comprising:
-
identifying a document identifier;
retrieving the document identified by the document identifier;
generating one or more keywords based on the retrieved document; and
replacing the identified document identifier with the one or more generated keywords.
-
Specification