System and method for collecting and/or managing data for remote service providers

• US 20070220003A1
• Filed: 03/17/2006
• Published: 09/20/2007
• Est. Priority Date: 03/17/2006
• Status: Abandoned Application

• Current Assignee: Estreet IP LLC
• Original Assignee: Estreet IP LLC
• Inventors: Scanlan, Edmund, Chern, Kevin
• Application Number:
  US11/377,992
• Publication Number:
  US 20070220003A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A system and a method collect and/or manage data for remote service providers via a network for integrating and/or for incorporating a lead generation web application and/or a call center system with a case management web application. A potential client inputs information and/or data into an online form of a website of a host to indicate a desire to retain the services from one of the remote service providers. The call center system communicates with the host and contacts the potential client based on the data and/or information from the online form to conduct an inquiry of the potential client. The call center system identifies a location of the potential client and transfers the potential client to a local service provider which is local with respect to the location of the potential client. The host provides the case management web application to the remote service providers and/or the local service provider for maintaining, for organizing and/or for managing a file of a retained client and/or the potential client. The case management web application is populated with the data and/or the information from the online form. The case management web application identifies and/or provides parameters for the file of the retained client based on the services of the local service provider. A payment center is accessed via the network, the host and/or the case management web application for processing a transaction associated with the retained client, the local service provider and/or the services of the local service provider. The host searches the file of the retained client to identify and/or to determine supplemental services which may be desired by the retained client.

Claims

1. A system for collecting and managing data associated with a user, the system comprising:

a database wherein a website is associated with the database wherein the database is accessible by a computer network wherein the data of the user is input to the database via the website;

a call center accessible by the database and the computer network wherein the call center communicates with the user via the computer network based on the data of the user wherein a location of the user is identified by the call center or the data of the user wherein a location of the user is remote with respect to the call center; and

a first service provider connectable to the call center via the computer network wherein the first service provider is selected based on the location of the user wherein the call center transfers the user and the data of the user to the first service provider via the computer network wherein the first service provider accesses software via the computer network wherein the data of the user is input into a file via the call center and the computer network wherein the software manages a file associated with the user.

2. The system of claim 1 wherein the first service provider is an attorney.

3. The system of claim 1 wherein a location of the first service provider is local with respect to the location of the user.

4. The system of claim 1 wherein the call center is a voice over internet protocol call center.

5. The system of claim 1 further comprising:

a second service provider accessible by the database and the computer network wherein the second service provider provides a service to the user based on the file associated with the user.

6. The system of claim 1 further comprising:

media stored in the database wherein the website promotes the first service provider by displaying the media.

7. The system of claim 1 further comprising:

a financial institution accessible by the database and the first service provider wherein a payment associated with the first service provider is processed by the financial institution.

8. A method for collecting and managing data of a user, the method comprising the steps of:

inputting data of the user into a website wherein the website is accessible via a computer network wherein a location of the user is identifiable from the data input by the user;

connecting the user with voice over internet protocol communications via the computer network wherein the voice over internet protocol communications access the data input by the user via the computer network;

identifying a service provider corresponding to the location of the user wherein the service provider is accessible via the computer network;

transferring the user and the data of the user to the service provider with the voice over internet protocol communications via the computer network; and

creating an electronic file accessible by the service provider wherein the data of the user is input to the electronic file via the voice over internet protocol communications.

9. The method of claim 8 further comprising the step of:

sending a communication to the user via the computer network wherein the communication is an electronic mail.

10. The method of claim 8 further comprising the step of:

transmitting software to the service provider via the computer network wherein the software manages the file associated with the user.

11. The method of claim 8 further comprising the step of:

providing a service to the user based on the data of the user.

12. The method of claim 8 further comprising the step of:

interviewing the user via the computer network wherein the service provider inputs information of the user into the electronic file.

13. The method of claim 8 further comprising the step of:

searching the electronic file via the computer network wherein a service is provided to the user based on the data of the user in the file.

14. A method for collecting and managing data of a user, the method comprising the steps of:

providing a computer terminal wherein the computer terminal is accessible via a computer network wherein a database is associated with the computer terminal wherein the data of the user is stored in the database;

connecting a call center and the user via the computer network wherein the call center is in communication with the computer terminal wherein a location of the user is remote with respect to the call center and the computer terminal wherein the call center communicates with the user via the computer network based on the data of the user; and

transferring the user and the data of the user to a service provider via the call center and the computer network wherein the data of the user is input to an electronic file by the call center via the computer network wherein the service provider provides a legal service.

15. The method of claim 14 wherein the call center is a voice over internet protocol call center.

16. The method of claim 14 further comprising the step of:

managing the electronic file with software wherein the software is accessible via the computer terminal.

17. The method of claim 14 further comprising the step of:

providing a website accessible via the computer network wherein the website promotes the service provider.

18. The method of claim 14 further comprising the step of:

paying a fee via the computer network wherein the fee is based on the legal services provided by the service provider.

19. The method of claim 14 further comprising the step of:

advertising the legal service of the service provider to the user via the computer network.

20. The method of claim 14 further comprising the step of:

inputting the data of the user into the database wherein the database is accessible via the computer network.