System and method for mitigating damage to an insured property
First Claim
1. A computer-implemented method for expediting a contractor'"'"'s arrival at an insured property to thereby mitigate damage to the insured property, comprising:
- receiving a start date and time comprising one of the following;
a date and time that a notice of loss to the insured property is received from a claimant, and a date and time that a contractor is dispatched to the insured property;
receiving a stop date and time comprising one of the following;
a date and time that the contractor arrives at the insured property, and a date and time that the contractor completes the description of damage to the insured property;
transmitting at least one automated reminder message to the contractor if the stop date and time is not received within a specified period of time from the start date and time; and
presenting a web page that displays the start date and time and the stop date and time for a plurality of users.
3 Assignments
0 Petitions
Accused Products
Abstract
In an exemplary embodiment, a server system includes a user interface that allows a first user (such as a claim administrator or an insurance carrier) to submit the date/time that a contractor is dispatched to an insured property and that allows a second user (such as a claim administrator or the contractor) to submit the date/time that the contractor arrives at the insured property. If the date/time that the contractor arrives at the insured property is not submitted within a specified period of time from the date/time that the contractor is dispatched to the insured property, the server system initiates the transmission of one or more automated reminder messages to the contractor. As such, the contractor'"'"'s arrival at the insured property is expedited to thereby mitigate damage to the insured property.
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Citations
64 Claims
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1. A computer-implemented method for expediting a contractor'"'"'s arrival at an insured property to thereby mitigate damage to the insured property, comprising:
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receiving a start date and time comprising one of the following;
a date and time that a notice of loss to the insured property is received from a claimant, and a date and time that a contractor is dispatched to the insured property;receiving a stop date and time comprising one of the following;
a date and time that the contractor arrives at the insured property, and a date and time that the contractor completes the description of damage to the insured property;transmitting at least one automated reminder message to the contractor if the stop date and time is not received within a specified period of time from the start date and time; and presenting a web page that displays the start date and time and the stop date and time for a plurality of users. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for expediting a contractor'"'"'s arrival at an insured property to thereby mitigate damage to the insured property, comprising:
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a database server; a server system coupled to the database server, wherein the server system; provides a user interface that includes functionality for a first user to submit a start date and time and for a second user to submit a stop date and time; stores the start date and time and the stop date and time in the database server in association with a claim identifier; initiates a transmission of at least one automated reminder message to the contractor if the stop date and time is not submitted within a specified period of time from the start date and time; wherein the user interface presents a web page that displays the start date and time and the stop date and time for a plurality of users; wherein the start date and time comprises one of the following;
a date and time that a notice of loss to the insured property is received from a claimant, and a date and time that the contractor is dispatched to the insured property; andwherein the stop date and time comprises one of the following;
a date and time that the contractor arrives at the insured property, and a date and time that the contractor completes the description of damage to the insured property. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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17. A computer-implemented method for expediting a contractor'"'"'s arrival at an insured property to thereby mitigate damage to the insured property, comprising:
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receiving a start indicator from a first user, wherein the start indicator comprises one of the following;
a notice of loss indicator and a contractor dispatch indicator;receiving a stop indicator from a second user, wherein the stop indicator comprises one of the following;
a contractor arrival indicator and a damage assessment indicator; andtransmitting at least one automated reminder message to a contractor if the stop indicator is not received within a specified period of time from receipt of the start indicator. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34)
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35. A system for expediting a contractor'"'"'s arrival at an insured property to thereby mitigate damage to the insured property, comprising:
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a database server; a server system coupled to the database server, wherein the server system; provides a user interface that includes functionality for a first user to submit a start indicator and for a seconds user to submit a stop indicator; stores the start indicator and the stop indicator in the database server in association with a claim identifier; initiates a transmission of at least one automated reminder message to a contractor if the stop indicator is not submitted within a specified period of time from submission of the start indicator; wherein the start indicator comprises one of the following;
a notice of loss indicator and a contractor dispatch indicator; andwherein the stop indicator comprises one of the following;
a contractor arrival indicator and a damage assessment indicator. - View Dependent Claims (36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48)
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49. A method for expediting a contractor'"'"'s arrival at an insured property to thereby mitigate damage to the insured property, comprising:
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receiving a notice of loss to the insured property from a claimant; establishing a two-way telephone conference between a claim administrator and the claimant; assigning a contractor to provide mitigation services at the insured property in response to the two-way telephone conference between the claim administrator and the claimant; establishing a three-way telephone conference between the claim administrator, the claimant and the contractor; dispatching the contractor to the insured property in response to the three-way telephone conference between the claim administrator, the claimant and the contractor; and receiving a confirmation that the contractor arrived at the insured property. - View Dependent Claims (50, 51, 52, 53, 54)
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55. A method for expediting a contractor'"'"'s arrival at an insured property to thereby mitigate damage to the insured property, comprising:
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receiving a notice of loss to the insured property from a claimant; assigning a contractor to provide restoration services at the insured property; dispatching the contractor to the insured property; receiving a confirmation that the contractor arrived at the insured property; and transmitting at least one automated reminder message to the contractor if the confirmation that the contractor arrived at the insured property is not received within a specified period of time from either receipt of the notice of loss to the insured property or dispatch of the contractor to the insured property. - View Dependent Claims (56, 57, 58, 59, 60, 61, 62, 63, 64)
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Specification