Method and system for linking customers and vendors

• US 20070226080A1
• Filed: 04/21/2006
• Published: 09/27/2007
• Est. Priority Date: 03/08/2006
• Status: Abandoned Application

• Current Assignee: Restaurant.Com, Inc. (RDE, Inc.)
• Original Assignee: Restaurant.Com, Inc. (RDE, Inc.)
• Inventors: Chessick, Cary
• Application Number:
  US11/408,361
• Publication Number:
  US 20070226080A1
• Time in Patent Office: Days
• US Class Current: 705/27
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0623 Item investigation
• CPC Class Codes: G06Q 30/08 Auctions

Abstract

A method and apparatus are disclosed for facilitating and linking a vendor with a customer desiring the vendor'"'"'s goods and/or services. A customer contacts a remotely located system, requests information, and responds to this information by inputting a request to the remote system. This request includes information regarding, e.g., a reservation for the vendor'"'"'s services. The remote system contacts the vendor and seeks acceptance of the request. Upon acceptance by the vendor, the remote system contacts the customer, either via email and/or telephone, to provide confirmation. If the request is rejected, the remote system may attempt to establish a connection between the customer and vendor, preferably a telephonic connection allowing voice communications. During connection with either the vendor or the customer, announcements and/or advertisements may be played.

Claims

1. A computer implemented system operating under control of a stored program, the system facilitating a relationship between a vendor and a potential customer for the vendor and being located remotely from the vendor and the customer, the program including:

at least one customer communications connection portion permitting the customer to connect to the system, to retrieve data from the system, and to input data to the system including a request;

an information retrieval function portion for collecting information in response to the request by the customer;

an information delivery function portion for sending the collected information to the customer;

an information record function portion for storing information input by the customer;

at least one vendor communications connection portion for connecting to the vendor, and for sending information to the vendor;

a response function portion for receiving from the vendor a response regarding the information sent to the vendor; and

a confirmation function for providing the vendor response to the customer.

2. The system of claim 1 wherein the response function portion includes a prompt function portion providing response instructions and requesting a vendor response in accordance with the response instructions.

3. The system of claim 1 wherein the vendor response includes acceptance of the customer request.

4. The system of claim 3 further including a confirmation function for providing confirmation of acceptance of the customer request by the vendor.

5. The system of claim 4 wherein the confirmation function includes an electronic mail function.

6. The system of claim 4 wherein the confirmation function includes a telephonic function for telephoning the customer to provide confirmation of acceptance.

7. The system of claim 6 wherein the customer input data includes a time to be telephoned, and the telephonic function is operated at the time to be telephoned to provide confirmation of acceptance.

8. The system of claim 1 wherein the vendor response includes rejection of the customer request.

9. The system of claim 8 further including a connection function portion between the customer communications connection and the vendor communications connection allowing the customer to communicate with the vendor, the system connecting the customer and vendor when the vendor response includes rejection of the customer request.

10. The system of claim 9 wherein the customer communications connection portion includes an internet capability permitting the customer to access the system, retrieve data from the system, and input data to the system via the internet.

11. The system of claim 9 wherein the customer communications connection portion further includes a telephonic connection allowing the system to connect with the customer via telephone.

12. The system of claim 9 wherein the customer communications connection portion and the vendor communications connection portion include respective telephonic connection portions, the data input by the customer includes a time to be contacted, and the connection function portion includes a call function portion for calling, via the respective telephonic connection portions, the customer and vendor at the time to be contacted.

13. The system of claim 12 including a message play function portion including an announcement function portion for addressing the customer and the vendor when each is respectively contacted via the telephonic connection portions.

14. The system of claim 12 wherein the message play function portion includes an advertisement function portion for playing advertisements to at least the customer while contacting the vendor via the vendor telephonic connection portion.

15. The system of claim 1 wherein the system further includes a database of information.

16. A method for facilitating arrangement of a reservation between a diner and a restaurant, the method including:

providing a remotely located system;

permitting the customer to access information regarding at least one restaurant via the remotely located system;

sending information regarding at least one restaurant to the customer from the remotely located system;

receiving data including reservation information input by the customer to input data into the remotely located system;

connecting the remotely located system with the restaurant;

communicating the input customer data to the restaurant;

receiving a response to the input customer from the restaurant;

sending a response communication to the customer based on the restaurant response.

17. The method of claim 16 wherein the step of receiving a response include receiving a rejection of the restaurant.

18. The method of claim 17 wherein the step of sending a response communication includes notifying the diner of the restaurant rejection.

19. The method of claim 18 wherein notifying the diner includes emailing a communication to the diner.

20. The method of claim 18 wherein notifying the diner includes telephoning the diner.

21. The method of claim 20 wherein telephoning the diner includes telephoning the restaurant, and includes connecting the diner with the restaurant.

22. The method of claim 16 wherein the customer input data includes a non-reservation request.

23. The method of claim 16 further including playing audio advertisements.