Systems and methods for capturing multimedia communication signals

• US 20070230345A1
• Filed: 03/31/2006
• Published: 10/04/2007
• Est. Priority Date: 03/31/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Witness Systems Incorporated (Verint Systems Incorporated)
• Inventors: Spohrer, Dan, Dong, Thomas
• Granted Patent: US 7,633,930 B2
• Time in Patent Office: Days
• US Class Current: 370/235
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656

Abstract

Systems and methods for capturing communication signals are provided. An exemplary method comprises the steps of: receiving communication signals of various types; determining whether to record the received communication signals; responsive to determining that the received communication signals are to be recorded, determining types of communication signals associated with the received communication signals; responsive to determining the types of communication signals, determining multiple interfaces that facilitate recording of the communication signals; and recording the communication signals via the corresponding multiple interfaces.

Claims

1. A method for capturing communication signals, comprising the steps of:

receiving communication signals of various types;

determining whether to record the received communication signals;

responsive to determining that the received communication signals are to be recorded, determining types of communication signals associated with the received communication signals;

responsive to determining the types of communication signals, determining multiple interfaces that facilitate recording of the communication signals; and

recording the communication signals via the corresponding multiple interfaces.

2. The method as defined in claim 1, further comprising receiving external call contact events associated with the communication signals.

3. The method as defined in claim 2, further comprising determining whether to record the communication signals based on the received external call contact events.

4. The method as defined in claim 1, further comprising allocating resources to record the communication signals.

5. The method as defined in claim 4, wherein the allocated resources are local storage database.

6. The method as defined in claim 5, further comprising accessing the database of the recorded communication signals.

7. The method as defined in claim 6, further comprising analyzing the accessed communication signals stored in the database.

8. A system for capturing communication signals, comprising:

a recorder controller operative to determine whether to record communication signals of various types and to transmit control signals that include instructions to record the communication signals; and

a capture engine operative to receive the control signals and to receive the communication signals,

wherein the capture engine includes multiple interfaces operative to facilitate receiving and recording the communication signals,

wherein the capture engine is further operative to;

determine whether to record the received communication signals based on the control signals,

responsive to determining that the received communication signals are to be recorded, determine types of communication signals associated with the received communication signals;

responsive to determining the types of communication signals, determine the multiple interfaces that facilitate recording of the communication signals; and

record the communication signals via the corresponding multiple interfaces

11. The system as defined in claim 8, further comprising an archive system operative to store the communication signals.

12. The system as defined in claim 11, wherein the archive system stores the recorded plurality of communication signals in a database.

13. The system as defined in claim 12, wherein the multiple interfaces include trunk tap, extension tap, TDM terminated, IP terminated, and VoIP filtering interfaces.

14. The system as defined in claim 13, wherein the multiple interfaces that include 32-bit and 128-bit communication interfaces.

9. The system as defined in 8, further comprising integration adapters operative to receive external call contact events associated with the communication signals, the integration adapters being operative to transmit the external call contact events to the recording controller.

10. The system as defined in claim 9, wherein the recorder controller determines whether to record the communication signals based on the external call contact events.

15. A recording system that captures a plurality of communication signals, comprising:

integration adapters that receive external call contact events associated with a plurality of communication signals;

a recorder controller operative to receive the external call contact events and determines whether to record the plurality of communication signals based on the external call contact events, the plurality of communication signals including various types of communication signals, the recording controller being further operative to transmit control signals based on the external call contact events, the control signals including instructions to record the plurality of communication signals;

a capture engine operative to receive the plurality of communication signals and the control signals,

wherein the capture engine includes multiple interfaces that facilitates receiving and recording the plurality of communication signals,

wherein the capture engine is further operative to;

determine whether to record the received plurality of communication signals based on the control signals,

responsive to determining that the received plurality of communication signals are to be recorded, determine types of communication signals associated with the received corresponding plurality of communication signals,

responsive to determining the types of communication signals, determine the multiple interfaces that facilitate recording the received corresponding plurality of communication signals, and

record the received plurality of communication signals in allocated resources via the corresponding multiple interfaces.

16. The system as defined in claim 15, further comprising means for storing the received corresponding plurality of communication signals.

17. The system as defined in claim 16, wherein the means for storing the recorded plurality of communication signals comprises an archive system.

18. The system as defined in claim 17, wherein the multiple interfaces correspond to trunk tap, extension tap, TDM terminated, IP terminated, and VoIP filtering.

19. The system as defined in claim 18, wherein the multiple interfaces receive and record communication signals in one of 32-bit and 128-bit formats.

20. The system as defined in claim 15, further comprising a second recorder controller operative to communicate with the capture engine responsive to the recorder controller malfunctioning.