Systems and methods for endpoint recording using a media application server
First Claim
1. A method for recording a communication, comprising the steps of:
- receiving an incoming communication from a first communication device;
routing the incoming communication to a second communication device in a call center;
transmitting media communications associated with the incoming communication between the second communication device and the first communication device through a media application server;
duplicating the media communications via the media application server;
transmitting the duplicated media communications via the media application server; and
recording the duplicated media communications.
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Accused Products
Abstract
Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming communication from a first communication device; routing the incoming communication to a second communication device in a call center; transmitting media communications associated with the incoming media communication between the first communication device and the second communication device through a media application server; duplicating the media communications via the media application server; transmitting the duplicated media communications via the media application server; and recording the duplicated media communications.
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Citations
20 Claims
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1. A method for recording a communication, comprising the steps of:
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receiving an incoming communication from a first communication device;
routing the incoming communication to a second communication device in a call center;
transmitting media communications associated with the incoming communication between the second communication device and the first communication device through a media application server;
duplicating the media communications via the media application server;
transmitting the duplicated media communications via the media application server; and
recording the duplicated media communications. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for recording a communication, comprising:
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a first communication device being operative to route an incoming communication;
a second communication device being operative to receive the incoming communication, the second communication device being in a call center;
a media application server being operative to receive media communications associated with the incoming communication between the first communication device and the second communication device;
the media application server being operative to duplicate and transmit the media communications over a network; and
a recording device being operative to record the duplicated media communications. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A system for recording a communication, comprising:
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a first communication device being operative to route an incoming communication;
a second communication device being operative to receive the incoming communication, the second communication being in a call center;
a media application server being operative to receive media communications associated with the incoming communication between the first communication device and the second communication device, wherein the media application server including a media controller and a media processor, the media controller being operative to instruct the media processor to duplicate and transmit the media communications, wherein the media processor duplicates the media communications and transmits the duplicated media communications over a network; and
a recording device being operative to record the duplicated media communications. - View Dependent Claims (20)
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Specification