METHOD AND APPARATUS FOR ENTERTAINING CALLERS IN A QUEUE
First Claim
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1. A method comprising:
- receiving a call from a caller, the call being associated with a first merchant;
placing the call in a queue;
determining a second merchant; and
establishing a connection, the connection enabling communication between the caller and the second merchant while the call is in the queue.
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Abstract
One embodiment of the invention provides for receiving a call from a caller, the call being associated with a first merchant; placing the call in a queue; determining a second merchant; and establishing a connection, the connection enabling communication between the caller and the second merchant while the call is in the queue.
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Citations
16 Claims
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1. A method comprising:
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receiving a call from a caller, the call being associated with a first merchant;
placing the call in a queue;
determining a second merchant; and
establishing a connection, the connection enabling communication between the caller and the second merchant while the call is in the queue.
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2. A method comprising:
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receiving an incoming call from a caller;
placing the incoming call in a queue;
determining at least one merchant;
determining access information associated with the at least one merchant; and
establishing a connection based on the access information, the connection enabling communication between the caller and the at least one merchant while the incoming call is in the queue. - View Dependent Claims (3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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Specification