Visitor support system, visitor support method, and recording medium
First Claim
1. A visitor support system, comprising:
- a prospective visitor information storage unit which stores information for specifying a prospective visitor who has a possibility of coming to a site and staff member specifying information for specifying a staff member who is to be in charge of the prospective visitor in association with each other;
a visitor information receiving unit which receives information for specifying a visitor who is checked at a reception, from a terminal device at the reception at which visitors are checked;
a staff member acquiring unit which acquires the staff member specifying information that specifies a staff member to be in charge of the visitor checked at the reception, based on the information for specifying the visitor received by said visitor information receiving unit, and the information stored in said prospective visitor information storage unit;
a correspondence message generating unit which generates a correspondence message for notifying that the visitor who is specified by the information for specifying the visitor received by said visitor information receiving unit has arrived at the site; and
a correspondence message sending unit which sends the correspondence message generated by said correspondence message generating unit to an address previously assigned to the staff member specified by the staff member specifying information acquired by said staff member acquiring unit.
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Accused Products
Abstract
Visitor support database stores information on visitors and staff members in charge of visitors. Visitor support server receives information on visitor from reception device and specifies staff member in charge of him/her. Server extracts information describing the visitor from the information on the visitor, generates correspondence message, and sends it to a staff member terminal.
Booth terminal specifies visitors in a booth based on reception information and information on visitors stored in database, and determines whether the visitors have an inclination. When the visitors have an inclination, booth terminal performs a demo to be performed at the booth according to this inclination.
Database stores information on handouts distributed at booths, and booth entry information. On receiving departure information from reception device, server specifies unvisited booths of a visitor based on the booth entry information, extracts information on handouts distributed at specified booths from database, and sends them to reception device.
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Citations
15 Claims
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1. A visitor support system, comprising:
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a prospective visitor information storage unit which stores information for specifying a prospective visitor who has a possibility of coming to a site and staff member specifying information for specifying a staff member who is to be in charge of the prospective visitor in association with each other; a visitor information receiving unit which receives information for specifying a visitor who is checked at a reception, from a terminal device at the reception at which visitors are checked; a staff member acquiring unit which acquires the staff member specifying information that specifies a staff member to be in charge of the visitor checked at the reception, based on the information for specifying the visitor received by said visitor information receiving unit, and the information stored in said prospective visitor information storage unit; a correspondence message generating unit which generates a correspondence message for notifying that the visitor who is specified by the information for specifying the visitor received by said visitor information receiving unit has arrived at the site; and a correspondence message sending unit which sends the correspondence message generated by said correspondence message generating unit to an address previously assigned to the staff member specified by the staff member specifying information acquired by said staff member acquiring unit. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A visitor support method, comprising:
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a prospective visitor information storing step of storing information for specifying a prospective visitor who has a possibility of coming to a site and staff member specifying information for specifying a staff member who is to be in charge of the prospective visitor in association with each other; a visitor information receiving step of receiving information for specifying a visitor who is checked at a reception, from a terminal device at the reception at which visitors are checked; a staff member acquiring step of acquiring the staff member specifying information that specifies a staff member to be in charge of the checked visitor, from the information for specifying the visitor received at said visitor information receiving step and the information stored at said prospective visitor information storing step; a correspondence message generating step of generating a correspondence message for notifying that the visitor specified by the information for specifying the visitor received at the visitor information receiving step has arrived at the site; and a correspondence message sending step of sending the correspondence message generated at said correspondence message generating step to an address previously assigned to the staff member specified by the staff member specifying information acquired at said staff member acquiring step.
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15. A recording medium storing a program for controlling a computer to function as:
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a prospective visitor information storage unit which stores information for specifying a prospective visitor who has a possibility of coming to a site and staff member specifying information for specifying a staff member who is to be in charge of the prospective visitor in association with each other; a visitor information receiving unit which receives information for specifying a visitor who is checked at a reception, from a terminal device at the reception at which visitors are checked; a staff member acquiring unit which acquires the staff member specifying information that specifies a staff member to be in charge of the visitor checked at the reception, based on the information for specifying the visitor received by said visitor information receiving unit, and the information stored in said prospective visitor information storage unit; a correspondence message generating unit which generates a correspondence message for notifying that the visitor who is specified by the information for specifying the visitor received by said visitor information receiving unit has arrived at the site; and a correspondence message sending unit which sends the correspondence message generated by said correspondence message generating unit to an address previously assigned to the staff member specified by the staff member specifying information acquired by said staff member acquiring unit.
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Specification