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Integration of contact center surveys

  • US 20070233549A1
  • Filed: 03/31/2006
  • Published: 10/04/2007
  • Est. Priority Date: 03/31/2006
  • Status: Active Grant
First Claim
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1. A method for integrating contact center surveys, comprising:

  • obtaining performance data pertaining to a contact center agent, the agent being designated to assist a customer of the contact center;

    providing a survey to the customer;

    receiving survey data responsive to the survey and corresponding to interaction with the customer by the contact center agent; and

    correlating the performance data with the survey data.

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