Providing contextual information with a voicemail message
First Claim
1. In an Internet telephony environment that includes a voicemail system configured to receive a voicemail message, a method of obtaining contextual information from a caller that is requested by a callee, the method comprising:
- allowing a client associated with the callee to create a voicemail account for accepting the voicemail message;
in response to a client associated with the caller being transferred to the voicemail system;
obtaining a first set of contextual information from the client associated with the caller;
determining whether the voicemail account is configured to obtain additional contextual information; and
if the voicemail account is configured to obtain additional contextual information, obtaining the additional contextual information requested by the callee.
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Accused Products
Abstract
Aspects of the present invention are directed at obtaining contextual information with a voicemail message. In accordance with one embodiment, a method is provided that obtains additional contextual information that is not obtained automatically when a voicemail message is received. More specifically, the method includes automatically obtaining a first set of contextual information from a client associated with the caller when the caller is transferred to a voicemail system. Then a determination is made regarding whether the callee requests that additional contextual information be obtained. If the callee requests that additional contextual information be obtained, the requested information is obtained from a third-party service or by prompting the caller.
73 Citations
20 Claims
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1. In an Internet telephony environment that includes a voicemail system configured to receive a voicemail message, a method of obtaining contextual information from a caller that is requested by a callee, the method comprising:
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allowing a client associated with the callee to create a voicemail account for accepting the voicemail message;
in response to a client associated with the caller being transferred to the voicemail system;
obtaining a first set of contextual information from the client associated with the caller;
determining whether the voicemail account is configured to obtain additional contextual information; and
if the voicemail account is configured to obtain additional contextual information, obtaining the additional contextual information requested by the callee. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer-readable medium containing computer-readable instructions which, when executed, performs a method of providing contextual information to a callee, when the callee accesses a voicemail account, the method comprising:
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identifying the capabilities of the client associated with the callee that accesses the voicemail account;
identifying contextual information that will be made available to the callee; and
providing the contextual information to the callee. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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18. A computer-readable medium having computer executable components for obtaining contextual information related to a voicemail message from a caller and providing the contextual information to the callee, comprising:
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a collection component for obtaining contextual information from a caller when a voicemail message is received;
a notification component that provides the contextual information obtained from the caller to a callee when the voicemail message is accessed; and
an account creation component for generating a voicemail account that store rules and preferences for obtaining contextual information with a voicemail message. - View Dependent Claims (19, 20)
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Specification