Mining data for services

• US 20070237149A1
• Filed: 04/10/2006
• Published: 10/11/2007
• Est. Priority Date: 04/10/2006
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Criddle, Linda, Milstein, David, Wang, Kuansan, Chu, Lon-Chan, Forbes, Scott, Malueg, Michael
• Granted Patent: US 9,497,314 B2
• Time in Patent Office: Days
• US Class Current: 370/392
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04L 63/306 intercepting packet switched data communications, e.g. Web, Internet or IMS communications
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

Generally described, the present invention provides the ability to process digital voice conversations to identify data packets containing content of interest and to further process the identified data packets. More specifically, mining profiles may be developed identifying particular types of content that is to be mined and further identifying what is to be done when data packets containing such content is located. A system may search a digital voice conversation for the data packets containing the content and perform processing on the data packets once identified.

Claims

1. A method for mining data packets from a digital voice conversation comprising:

selecting a mining profile for use in mining data packets from the digital voice conversation;

determining if a data packet of the digital voice conversation is to be mined; and

processing the data packet of the digital voice conversation to determine if the data packet includes content relevant to the mining profile.

2. The method of claim 1, further comprising:

in response to a determination that the data packet includes content relevant to the mining profile, indicating that the data packet is a mined data packet.

3. The method of claim 1, further comprising:

in response to a determination that the data packet is relevant to the mining profile, further processing the data packet to obtain additional information relating to content of the data packet.

4. The method of claim 1, further comprising:

determining mining rules; and

modifying the mining profile based on the mining rules.

5. The method of claim 1, further comprising:

storing the data packet with the mining profile for post-processing.

6. The method of claim 5, further comprising:

identifying post-processing rules; and

storing the post-processing rules with the mining profile and the data packet for post-processing.

7. The method of claim 1, wherein the mining profile specifies a type of content that is to be mined from the digital voice conversation.

8. The method of claim 1, wherein the mining profile specifies a type of processing to be performed on the data packet.

9. The method of claim 1, wherein selecting a mining profile includes selecting a plurality of mining profiles.

10. A computer-readable medium having computer executable components for processing mined data, comprising:

a mined data packet management component identifying data packets relevant to a mining profile;

a mined data packet alteration component determining if mined data packets are to be altered; and

a mined data packet processing component performing processing of data packets relevant to a mining profile.

11. The computer-readable medium of claim 10, wherein the mined data packet alteration component alters content of data packets based on rules applied to a mining profile.

12. The computer-readable medium of claim 11, wherein the rules are applied by a service provider.

13. The computer-readable medium of claim 10, wherein content may be altered by removing the data packet from a digital voice conversation, storing the data packet, replacing the content, or forwarding the data packet.

14. The computer-readable medium of claim 10, wherein the mined data packet processing component provides real-time information to an individual related to a content of the mined data packet.

15. The computer-readable medium of claim 10, wherein the processing of the mined data packet is done real-time.

16. The computer-readable medium of claim 10, further comprising:

a post-processing component for storing mined data packets with post-processing rules.

17. A method for providing additional information related to a content of a digital voice conversation, comprising:

processing a data packet of the conversation to identify content relevant to a mining profile;

obtaining information relating to the identified content; and

providing the related information.

18. The method of claim 17, wherein the processing is performed by a third party.

19. The method of claim 18, wherein the third party is requested to mine digital voice conversations for particular items of content.

20. The method of claim 17, wherein the data packet is identified for processing based on a header of the data packet.