Integrated user interface
First Claim
1. A method for collecting contextual information relating to a service provided over a digital communication channel, comprising:
- receiving a request for a desired service;
obtaining a set of user contextual information relating to the request;
based on the obtained set of user contextual information, identifying an additional set of user contextual information; and
selecting an information providing party where the additional set of user contextual information is to be obtained and obtaining the additional set of user contextual information from the selected information providing party.
2 Assignments
0 Petitions
Accused Products
Abstract
A method and system for collecting contextual information in order to provide a requested service is provided. A service provider and a user may exchange a conversation and/or contextual information relating to a service over a communication channel. Based on the received user contextual information, the server may determine an appropriate source for obtaining more information relating to the requested service from the user. The server contacts the appropriate source and obtains information from it. Additionally, the server identifies the user interfaces for collecting more information relating to the requested service from the user. The server may transmit a set of contextual information, such as embedded instructions for invoking the user interfaces on a user'"'"'s device, over the communication channel. While the user interacts with the user interfaces, new user'"'"'s contextual information may be obtained by the server.
23 Citations
20 Claims
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1. A method for collecting contextual information relating to a service provided over a digital communication channel, comprising:
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receiving a request for a desired service;
obtaining a set of user contextual information relating to the request;
based on the obtained set of user contextual information, identifying an additional set of user contextual information; and
selecting an information providing party where the additional set of user contextual information is to be obtained and obtaining the additional set of user contextual information from the selected information providing party. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for identifying and collecting contextual information relating to a service over a communication channel between a client and a service provider, comprising:
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obtaining a set of client'"'"'s contextual information relating to a request to establish a communication channel;
identifying at least one service by processing the obtained set of client'"'"'s contextual information;
identifying a set of contextual information relating to the at least one service;
selecting an information providing party for obtaining the identified set of contextual information and obtaining the identified set of contextual information from the information providing party;
generating integrated client'"'"'s contextual information by combing the set of client'"'"'s contextual information obtained from the client and the set of client'"'"'s contextual information obtained from the information providing party; and
associating the integrated client'"'"'s contextual information with the at least one service. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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18. A computer-readable medium having computer-executable components for collecting contextual information over a communication channel between a user and a service provider, comprising:
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an interface component for identifying user contextual information relating to a service requested by the user, determining an information providing party for obtaining the identified user contextual information, and obtaining the identified user contextual information from the determined information providing party;
a routing component for determining a responding party for the user request and forwarding the obtained user contextual information to the responding party; and
wherein the interface component transmits a request for obtaining the identified user contextual information to the determined information providing party. - View Dependent Claims (19, 20)
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Specification