System and method for providing feedback to wireless device users
First Claim
1. A method of providing for feedback to a mobile subscriber indicating a status of delivery of content to the mobile subscriber, the method comprising the steps of:
- receiving, at a value added service provider (VASP), a request to deliver content from a content provider that is intended for a subscriber of a mobile operator;
determining, at the VASP, routing information sufficient to pass the request to deliver content to a multimedia message service center (MMSC) that serves the subscriber;
passing a submit request message to the MMSC to deliver the content to the MMSC;
receiving from the MMSC a response message including a failure code indicating that the content is not receivable by the subscriber; and
in response to the response message from the MMSC, generating an SMS notification message that is passed to a short message service center that serves the subscriber, the SMS notification message indicating to the subscriber that delivery of the content failed.
1 Assignment
0 Petitions
Accused Products
Abstract
A user feedback generation and management capability, operating possibly within a Value-Added Service Provider, provides key feedback (e.g., information, updates, etc.) to a Mobile Subscriber (MS) during, for example, the MS′ receipt of rich content on the MS′ Wireless Device (WD). The feedback may be conveyed to a MS′ WD through, possibly inter alia, one or more Short Message Service messages. Such feedback may, possibly inter alia, provide details as to why certain content might not be received, suggest one or more alternative content delivery means, etc. and thus serve to obviate what would otherwise be (1) a frustrating, disappointing, etc. user experience for the MS and (2) increased customer service costs for the different content and service providers.
-
Citations
20 Claims
-
1. A method of providing for feedback to a mobile subscriber indicating a status of delivery of content to the mobile subscriber, the method comprising the steps of:
-
receiving, at a value added service provider (VASP), a request to deliver content from a content provider that is intended for a subscriber of a mobile operator;
determining, at the VASP, routing information sufficient to pass the request to deliver content to a multimedia message service center (MMSC) that serves the subscriber;
passing a submit request message to the MMSC to deliver the content to the MMSC;
receiving from the MMSC a response message including a failure code indicating that the content is not receivable by the subscriber; and
in response to the response message from the MMSC, generating an SMS notification message that is passed to a short message service center that serves the subscriber, the SMS notification message indicating to the subscriber that delivery of the content failed. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
-
-
10. A method of providing for feedback to a mobile subscriber indicating a status of delivery of multimedia content to the mobile subscriber, the method comprising the steps of:
-
receiving, at a value added service provider (VASP), an MM7_Submit.REQ message from a content provider that is intended for a multimedia message service center (MMSC) that serves the subscriber;
determining, at the VASP, routing information sufficient to pass or reformulate and send the MM7_Submit.REQ message to the MMSC that serves the subscriber;
receiving from the MMSC that serves the subscriber an MM7_Delivery.REQ message indicating an expired or rejected MM1_Notification.REQ message sent by the MMSC that serves the subscriber to the subscriber; and
in response to the received MM7_Delivery.REQ message indicating an expired or rejected MM1_Notification.REQ message, generating a short message service (SMS) notification message and sending the same to the short message service center (SMSC) that serves the subscriber, the SMS notification message indicating to the subscriber that delivery of content failed. - View Dependent Claims (11, 12, 13, 14)
-
-
15. A method of providing for feedback to a mobile subscriber indicating a status of delivery of multimedia content to the mobile subscriber, the method comprising the steps of:
-
receiving, at a value added service provider (VASP), an MM7_Submit.REQ message from a content provider that is intended for a multimedia message service center (MMSC) that serves the subscriber;
determining, at the VASP, routing information sufficient to pass or reformulate and send the MM7_Submit.REQ message to the MMSC that serves the subscriber;
receiving, at the VASP, from the MMSC that serves the subscriber an MM7_Delivery_Report.REQ indicating successful delivery of content to the subscriber; and
in response to the received MM7_Delivery.Report.REQ message indicating successful delivery, generating a short message service (SMS) notification message and sending the same to the short message service center (SMSC) that serves the subscriber, the SMS notification message indicating to the subscriber that delivery of content was successful. - View Dependent Claims (16, 17, 18, 19, 20)
-
Specification