System for concurrent optimization of business economics and customer value
First Claim
1. A computer-implemented method for an airline to enhance customers'"'"' experience in dealing with an airline, comprising:
- a. operating a computer-implemented service that delivers to a customer an option to fly on up to n of m selected flights, i. where, 1. m and n are whole numbers and 2. n<
m, and ii. recording the information pertaining to said option in a data store;
b. operating a system to define each of the n chosen flights, whereby after each of the n chosen flights is defined, the customer can fly on said chosen flight; and
c. recording the information pertaining to said defined flights in a data store.
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Accused Products
Abstract
A computer-implemented system and method for an airline to enhance customers'"'"' experience. A computer-implemented service is operated that delivers to a customer an option to fly on up to n of m selected flights, where m and n are whole numbers and n<m. Information is recorded in a data store, pertaining to said option. In addition, a system is operated to define each of the n chosen flights, whereby after each of the n chosen flights is defined, the customer can fly on said chosen flight. The information pertaining to said defined flights is recorded in a data store.
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Citations
30 Claims
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1. A computer-implemented method for an airline to enhance customers'"'"' experience in dealing with an airline, comprising:
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a. operating a computer-implemented service that delivers to a customer an option to fly on up to n of m selected flights, i. where, 1. m and n are whole numbers and 2. n<
m, andii. recording the information pertaining to said option in a data store;
b. operating a system to define each of the n chosen flights, whereby after each of the n chosen flights is defined, the customer can fly on said chosen flight; and
c. recording the information pertaining to said defined flights in a data store. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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29. A computer-implemented method, comprising:
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a. providing a data store including relevant information regarding flights, sufficient to identify flights an airline chooses to make eligible for flight options;
b. using a server with which customers may interact for flight options;
c. using a server to receive inputs for flight options and searching the data store for flights eligible for flight options matching all or substantially all the inputs received;
d. displaying the output from the server the search results;
e. receiving selections from at least among the search results of some or all of m flights to be grouped for flight options;
f. delivering to the customer an option to fly on up to n of said m flights and recording the information for said option in a data store, where, i. m and n are whole numbers and ii. n<
m;
g. operating a service to receive at least one decision to define the n flights among said m flights; and
h. recording the information pertaining to said n flights in a data store.
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30. A system to provide options on flights, comprising:
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a. a data store including relevant information regarding flights, sufficient to identify flights an airline chooses to make eligible for flight options;
b. a server with which customers may interact for flight options;
c. a server being adapted to receive inputs for flight options and to search the data store for flights eligible for flight options matching all or substantially all the inputs received;
d. at least one output device to output from the server the search results;
e. a data processor being adapted to receive selections from at least among the search results of some or all of m flights to be grouped for flight options;
f. a data processor being adapted to deliver to the customers options to fly on up to n of said m flights and to record the information for said options in a data store, where, i. m and n are whole numbers and ii. n<
m;
g. an input device being adapted to receive decisions to define the n flights among said m flights; and
h. a data processor being adapted to record the information pertaining to the said n flights in a data store.
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Specification