SYSTEM AND METHOD FOR CASH DISTRIBUTION AND MANAGEMENT
First Claim
1. A system for providing financial services, comprising:
- a central decisioning system configured to accept application data for a customer requesting a financial service and determine whether to approve the request;
a Web access channel providing a first point of access to the central decisioning system;
a telephony channel providing a second point of access to the central decisioning system;
a branch location channel providing a third point of access to the central decisioning system; and
a funds management system operable to provide the requested financial service for an approved customer within about five minutes of an approval.
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Accused Products
Abstract
A multi-channel delivery system can be used to provide instant, 24 hour access to financial services. A customer can apply for a financial service through any of a number of channels, such as a Web, call center, or branch channel. After receiving a pre-approval, the customer can travel to a branch channel, where necessary, in order to undergo an identity verification process and receive a decision on the application. If approved, the financial service can be provided within about five minutes of approval, such as by transferring funds to a debit card. For subsequent financial service requests, the customer can access the system through one of the channels at any time of the day to receive an automated decision and, if approved, funding of the request within five minutes of approval.
170 Citations
25 Claims
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1. A system for providing financial services, comprising:
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a central decisioning system configured to accept application data for a customer requesting a financial service and determine whether to approve the request;
a Web access channel providing a first point of access to the central decisioning system;
a telephony channel providing a second point of access to the central decisioning system;
a branch location channel providing a third point of access to the central decisioning system; and
a funds management system operable to provide the requested financial service for an approved customer within about five minutes of an approval. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 17)
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11. A method for providing financial services, comprising:
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receiving application data for a requested financial service for a customer through any of a Web access channel, telephony channel, and branch channel;
making a preliminary approval determination for the customer using a central decisioning system and providing the preliminary approval determination to the customer;
receiving authentication data for the customer, having received a favorable preliminary approval determination, through a branch channel;
making a final approval determination for the customer using the central decisioning system and providing the final approval determination to the customer; and
providing the requested financial service for the customer receiving a favorable final approval determination within about five minutes of the second approval determination. - View Dependent Claims (12, 13, 14, 15, 16)
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18. A method for providing financial services, comprising:
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receiving a request for a financial service from an existing customer to a central decisioning engine through any of a Web access channel, telephony channel, and branch channel;
using existing customer information with a predictive decisioning model to automatically determine whether to provide the requested financial service;
providing an approval determination to the customer; and
providing the requested financial service for the customer receiving a favorable approval determination, within about five minutes of the approval determination. - View Dependent Claims (19, 20)
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21. A system for providing financial services with 24 hour availability, comprising:
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a satellite workstation including a display device and an input device, the satellite workstation allowing a customer to input application data for a requested financial service;
a central decisioning system in communication with the satellite workstation, the central decisioning system operable to use the application data and existing customer data with a predictive decisioning model to automatically determine whether to provide the requested financial service; and
a funds management system operable to provide the requested financial service for the customer within about five minutes of approval of the requested financial service. - View Dependent Claims (22, 23, 24, 25)
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Specification