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Method and computer for responding to a query

  • US 20070244853A1
  • Filed: 06/14/2002
  • Published: 10/18/2007
  • Est. Priority Date: 06/14/2002
  • Status: Active Grant
First Claim
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1. A computer-implemented method comprising:

  • receiving a customer query in a first language;

    selecting, in response to the query, a template from a plurality of templates in different languages, wherein;

    the selected template is of a type that answers the query, and the selected template corresponds to the first language; and

    populating the selected template with template data based on a set of locale rules associated with the first language, the set of locale rules defining how data is to be formatted in the selected template.

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