Location Based Diagnostics Method And Apparatus
First Claim
1. A method for use with an enterprise operation and at least one processor linked to the operation, the method for requesting service from a most optimal enterprise user when at least one interesting condition related to the operation occurs, the method comprising the steps of:
- providing a wireless information device (WID) to each enterprise user;
monitoring the operation for at least one diagnostically interesting condition;
when at least one diagnostically interesting condition is identified, identifying at least one of the enterprise users as the most optimal user to address the diagnostically interesting condition; and
suggesting, via the user'"'"'s WID, an appointment to address the interesting condition that may be added to the schedule of the most optimal user.
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Accused Products
Abstract
A method and system for use with an enterprise operation and at least one processor linked to the operation, the method for requesting service from a most optimal enterprise user when at least one interesting condition related to the operation occurs, the method comprising the steps of providing a wireless information device (WID) to each enterprise user, monitoring the operation for at least one diagnostically interesting condition, when at least one diagnostically interesting condition is identified, identifying at least one of the enterprise users as the most optimal user to address the diagnostically interesting condition and suggesting, via the user'"'"'s WID, an appointment to address the interesting condition that may be added to the schedule of the most optimal user.
35 Citations
20 Claims
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1. A method for use with an enterprise operation and at least one processor linked to the operation, the method for requesting service from a most optimal enterprise user when at least one interesting condition related to the operation occurs, the method comprising the steps of:
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providing a wireless information device (WID) to each enterprise user;
monitoring the operation for at least one diagnostically interesting condition;
when at least one diagnostically interesting condition is identified, identifying at least one of the enterprise users as the most optimal user to address the diagnostically interesting condition; and
suggesting, via the user'"'"'s WID, an appointment to address the interesting condition that may be added to the schedule of the most optimal user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for use with an enterprise operation and at least one processor linked to the operation, the system for requesting service from a most optimal enterprise user when at least one interesting condition related to the operation occurs, the system comprising:
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a plurality of wireless information devices (WIDs), a separate WID for each enterprise user;
a processor running a program to perform the steps of monitoring the operation for at least one diagnostically interesting condition, when at least one diagnostically interesting condition is identified, identifying at least one of the enterprise users as the most optimal user to address the diagnostically interesting condition and suggesting, via the user'"'"'s WID, an appointment to address the interesting condition that may be added to the schedule of the most optimal user. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification