DIAGNOSTICS FOR REMOTE COMPUTER SYSTEMS

• US 20070245174A1
• Filed: 12/16/2005
• Published: 10/18/2007
• Est. Priority Date: 12/21/2004
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Gale, Martin, White, Graham, Russell, Alexander
• Granted Patent: US 8,631,278 B2
• Time in Patent Office: Days
• US Class Current: 714/57
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/2294 by remote test

Abstract

A system for use in an environment having a remote computer system, a user associated with the remote computer system, and an error detection component for detecting errors associated with the remote computer system comprises a storage component for computer programs that performing diagnostics errors associated with the remote computer system, and a search component, responsive to a first error being detected, for searching the storage component for a first computer program associated with the first error. If a first computer program is found, a presentation component presents a first option to the user, wherein the first option is associated with selection of the first computer program. If the user selects the first computer program, an execution component executes the first computer program on the remote computer system.

Claims

1. A diagnostic system for use in an environment having a remote computer system and an error detection component for detecting errors associated with the remote computer system, said diagnostic system comprising:

a storage component for storing at least one computer program for performing diagnostics on errors associated with the remote computer system;

a search component, responsive to a first error being detected, for searching the storage component for a first computer program associated with the first error;

a presentation component for presenting a first option to a user, wherein the first option is associated with selection of the first computer program; and

an execution component, responsive to receiving a first input from the user associated with a selection of the first computer program, for executing the first computer program on the remote computer system.

2. The system of claim 1, wherein the user is a member of a sub-set of a set of users, and the sub-set is associated with the first computer program.

3. The system of claim 1, wherein the storage component stores computer program data associated with the at least one computer program;

error data associated with the errors; and

status data associated with availability of the user.

4. The system of claim 3, wherein the error data comprises an identifier associated with the first error.

5. The system of claim 3, further comprising a checking component for checking the status data in order to determine whether the user is available.

6. The system of claim 5, wherein, in response to the checking component determining that the user is available, the presentation component presents the first option to the user.

7. The system of claim 2, wherein the presentation component presents the first option to a plurality of users of the set.

8. The system of claim 7, further comprising a selection component, responsive to a plurality of inputs from the plurality of users, for selecting the first input.

9. The system of claim 1, further comprising an authentication component for authenticating the user before the execution component executes the first computer program.

10. The system of claim 1, wherein the error detection component determines whether the first computer program has successfully performed diagnostics on the first error.

11. The system of claim 10, wherein, in response to the first computer program unsuccessfully performing diagnostics on the first error, the execution component re-executes the first computer program.

12. The system of claim 10, wherein, in response to the first computer program unsuccessfully performing diagnostics on the first error, the presentation component presents the first option to the plurality of users.

13. The system of claim 10, wherein, in response to the first computer program unsuccessfully performing diagnostics on the first error, the presentation component presents a second option to the user, wherein the second option is associated with selection of command transmission.

14. The system of claim 1, wherein, in response to a second input associated with a de-selection of the first computer program, the presentation component presents a second option to the user, wherein the second option is associated with selection of command transmission.

15. The system of claim 13, wherein, in response to receiving a third input associated with a selection of command transmission, the execution component receives a first command transmitted by the user.

16. The system of claim 15, wherein the execution component transmits the first command to the remote computer system.

17. The system of claim 15, wherein the execution component stores the first command as a second computer program in the storage component.

18. The system of claim 1, further comprising a message broker, wherein the user subscribes with the message broker.

19. A method for use in an environment having a remote computer system and an error detection component for detecting errors associated with the remote computer system, said method comprising:

storing at least one computer program for performing diagnostics on errors associated with the remote computer system;

in response to a first error being detected, searching the storage component for a first computer program associated with the first error;

presenting a first option to the user, wherein the first option is associated with selection of the first computer program; and

in response to receiving a first input from the user associated with a selection of the first computer program, executing the first computer program on the remote computer system.

20. A computer program product for use in an environment having a remote computer system and an error detection component for detecting errors associated with the remote computer system, the computer program product comprising a computer readable medium having computer readable program code tangibly embedded therein, the computer readable program code comprising:

computer readable program code configured to store at least one computer program for performing diagnostics on errors associated with the remote computer system;

computer readable program code configured to search, in response to a first error being detected, the storage component for a first computer program associated with the first error;

computer readable program code configured to present a first option to the user, wherein the first option is associated with selection of the first computer program; and

computer readable program code configured to execute, in response to receiving a first input from the user associated with a selection of the first computer program, the first computer program on the remote computer system.