Management support method, management support system, management support apparatus and recording medium

• US 20070248008A1
• Filed: 07/28/2006
• Published: 10/25/2007
• Est. Priority Date: 04/24/2006
• Status: Abandoned Application

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Inoue, Yasuo, Takemura, Kenichi, Etoh, Fumiharu, Ebuchi, Ryuichi
• Application Number:
  US11/494,718
• Publication Number:
  US 20070248008A1
• Time in Patent Office: Days
• US Class Current: 370/230
• CPC Class Codes: H04L 41/142 using statistical or mathematical methods
• CPC Class Codes: H04L 43/0852 Delays

Abstract

In the present invention, the communication quality of a communication network that provides a plurality of types of communication services is measured, and the measured communication quality is compared with a preset criterion to determine an abnormality type and whether or not management is necessary. When a determination is made that management is necessary, information about management is extracted from a database in which information about management with respect to abnormalities is recorded in association with communication network devices constituting the communication network, the service types of communication services and abnormality types, based on a communication network device, service type and abnormality type corresponding to the measured communication quality, and then an output such as a notification and control of the device based on the extracted information is given.

Claims

1. A management support method using a management support apparatus for supporting management with respect to abnormalities in communication services, comprising the steps of:

measuring communication quality of a communication network that provides a plurality of types of communication services;

determining an abnormality type and whether management is necessary or not by comparing the measured communication quality with a preset criterion;

extracting information about management from a database in which information about management with respect to abnormalities is recorded in association with communication network devices constituting the communication network, service types of communication services and abnormality types, based on a communication network device, service type and abnormality type corresponding to the measured communication quality, when a determination is made that management is necessary; and

giving an output based on the extracted information.

2. A management support system for supporting management with respect to abnormalities in communication services, comprising:

a measurement device for measuring communication quality of a communication network that provides a plurality of types of communication services, for each of communication network devices constituting the communication network, and service types of communication services;

a management database for recording information about management with respect to abnormalities in association with communication network devices, service types, and abnormality types;

a controller capable of

determining an abnormality type and whether management is necessary or not by comparing the communication quality measured by the measurement device with a preset criterion, and

extracting information about management from the management database, based on a communication network device, service type and abnormality type corresponding to the measured communication quality, when a determination is made that management is necessary; and

an output section for giving an output based on the extracted information.

3. The management support system according to claim 2, further comprising a communication control device for performing control concerning a plurality of types of communication services provided by the communication network, wherein

said controller is further capable of extracting information about a control instruction for causing said communication control device to perform control concerning communication services.

4. The management support system according to claim 2, wherein said controller is further capable of extracting information indicating a trouble associated with a communication network device, service type and abnormality type as information about management.

5. The management support system according to claim 2, further comprising:

a trouble information result record database for recording trouble information indicating past trouble results in association with communication network devices, service types, and abnormality types, wherein

said controller is further capable of extracting trouble information from the trouble information result record database, based on a communication network device, service type, and abnormality type corresponding to the measured communication quality.

6. The management support system according to claim 2, further comprising:

a network structure database for recording information indicating communication network devices within a communication network connected to communication network devices in association with the communication network devices, wherein

said controller is further capable of extracting information indicating a communication network device within a communication network connected to a communication network device corresponding to the measured communication quality from the network structure database.

7. The management support system according to claim 2, further comprising:

an attribute database for recording attribute information showing attributes of communication network devices in association with information about the communication network devices, wherein

said controller is further capable of extracting the attribute information from the attribute database, based on information about a communication network device corresponding to the measured communication quality.

8. The management support system according to claim 7, wherein the attribute database records information about packets transmitted from the communication network devices as attribute information.

9. A management support system for supporting management with respect to abnormalities in communication services, comprising:

a measurement device for measuring communication quality of a communication network that provides a plurality of types of communication services, for each of communication network devices constituting the communication network, and service types of communication services;

a management database for recording information about management with respect to abnormalities in association with communication network devices, service types, and abnormality types;

means for determining an abnormality type and whether management is necessary or not by comparing the communication quality measured by the measurement device with a preset criterion;

extracting means for extracting information about management from the management database, based on a communication network device, service type and abnormality type corresponding to the measured communication quality, when a determination is made that management is necessary; and

means for giving an output based on the extracted information.

10. The management support system according to claim 9, further comprising a communication control device for performing control concerning a plurality of types of communication services provided by the communication network, wherein

said extracting means is constructed to extract information about a control instruction for causing said communication control device to perform control concerning communication services.

11. The management support system according to claim 9, wherein said extracting means is constructed to extract information indicating a trouble associated with a communication network device, service type and abnormality type as information about management.

12. The management support system according to claim 9, further comprising:

a trouble information result record database for recording trouble information indicating past trouble results in association with communication network devices, service types and abnormality types; and

means for extracting trouble information from the trouble information result record database, based on a communication network device, service type and abnormality type corresponding to the measured communication quality.

13. The management support system according to claim 9, further comprising:

a network structure database for recording information indicating communication network devices within a communication network connected to communication network devices in association with the communication network devices; and

means for extracting from the network structure database the information indicating a communication network device within a communication network connected to a communication network device corresponding to the measured communication quality.

14. The management support system according to claim 9, further comprising:

an attribute database for recording attribute information indicating attributes of communication network devices in association with information about the communication network devices; and

means for extracting the attribute information from the attribute database, based on information about a communication network device corresponding to the measured communication quality.

15. The management support system according to claim 14, wherein the attribute database records information about packets transmitted from the communication network devices as attribute information.

16. A management support apparatus for supporting management with respect to abnormalities in communication services, comprising:

a controller capable of;

obtaining communication quality measured for each of communication network devices constituting a communication network that provides a plurality of types of communication services, and service types of communication services;

determining an abnormality type and whether management is necessary or not by comparing the obtained communication quality with a preset criterion, and

extracting information about management from a management database in which information about management with respect to abnormalities is recoded, based on a communication network device, service type and abnormality type corresponding to the measured communication quality, when a determination is made that management is necessary; and

an output section for giving an output based on the extracted information.

17. A management support apparatus for supporting management with respect to abnormalities in communication services, comprising:

means for obtaining communication quality measured for each of communication network devices constituting a communication network that provides a plurality of types of communication services, and service types of communication services;

means for determining an abnormality type and whether management is necessary or not by comparing the obtained communication quality with a preset criterion;

means for extracting information about management from a management database in which information about management with respect to abnormalities is recorded, based on a communication network device, service type and abnormality type corresponding to the measured communication quality, when a determination is made that management is necessary; and

means for giving an output based on the extracted information.

18. A recording medium storing a computer program for causing a computer to support management with respect to abnormalities in communication services, said computer program comprising the steps of:

causing the computer to obtain communication quality measured for each of communication network devices constituting a communication network that provides a plurality of types of communication services, and service types of the communication services;

causing the computer to determine an abnormality type and whether management is necessary or not by comparing the obtained communication quality with a preset criterion; and

causing the computer to extract information about management from a database in which information about management with respect to abnormalities is recorded in association with communication network devices, service types, and abnormality types, based on a communication network device, service type and abnormality type corresponding to the measured communication quality, when a determination is made that management is necessary.