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Management support method, management support system, management support apparatus and recording medium

  • US 20070248008A1
  • Filed: 07/28/2006
  • Published: 10/25/2007
  • Est. Priority Date: 04/24/2006
  • Status: Abandoned Application
First Claim
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1. A management support method using a management support apparatus for supporting management with respect to abnormalities in communication services, comprising the steps of:

  • measuring communication quality of a communication network that provides a plurality of types of communication services;

    determining an abnormality type and whether management is necessary or not by comparing the measured communication quality with a preset criterion;

    extracting information about management from a database in which information about management with respect to abnormalities is recorded in association with communication network devices constituting the communication network, service types of communication services and abnormality types, based on a communication network device, service type and abnormality type corresponding to the measured communication quality, when a determination is made that management is necessary; and

    giving an output based on the extracted information.

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