Automatic case determination and assignment
First Claim
1. A method of automatic case determination and assignment, the method comprising:
- responsive to creation of a transaction, verifying transaction data to determine if the transaction is assigned to a case;
if no assignment exists, searching a database for an existing case that is related to the transaction and, if an existing case is found, automatically assigning the transaction to the existing case; and
if no existing case is found, creating a new case and defining new case parameters and automatically assigning the transaction to the new case.
2 Assignments
0 Petitions
Accused Products
Abstract
In a method and system for automatic case determination and assignment for a business transaction, upon creation of a transaction, a computer system verifies transaction data to determine whether the transaction is assigned to a case. If the transaction is not assigned to a case, the system searches a database for an existing case that is related to the unassigned transaction. If an existing case is discovered, the transaction is automatically assigned to the existing case. If no existing case is found, the system creates a new case, defines new case parameters, and automatically assigns the transaction to the new case.
10 Citations
25 Claims
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1. A method of automatic case determination and assignment, the method comprising:
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responsive to creation of a transaction, verifying transaction data to determine if the transaction is assigned to a case;
if no assignment exists, searching a database for an existing case that is related to the transaction and, if an existing case is found, automatically assigning the transaction to the existing case; and
if no existing case is found, creating a new case and defining new case parameters and automatically assigning the transaction to the new case. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer-readable storage medium containing a set of instructions, the set of instructions capable of causing a computer to implement a method comprising:
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responsive to the creation of a transaction, verifying transaction data to determine if the transaction is assigned to a case;
if no assignment exists, searching a database for an existing case that is related to the transaction and, if an existing case is found, automatically assigning the transaction to the existing case; and
if no existing case is found, creating a new case and defining new case parameters and automatically assigning the transaction to the new case. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A case determination and assignment system, comprising:
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a database storing data representing an unassigned transaction;
a case search module operable to search the database for an existing case that is related to the unassigned transaction;
a case creation module operable to create a new case, if no existing case related to the unassigned transaction is found; and
a case assignment module operable to automatically assign the unassigned transaction to the existing case or the new case, if no existing case is found. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25)
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Specification