METHODS, SYSTEMS AND COMPUTER PROGRAM PRODUCTS FOR PROVIDING AN INTERNET PROTOCOL BASED DEVICE HEALTH CHECK
First Claim
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1. A method of providing an internet protocol (IP) based devicehealth check, the method comprising:
- initiating a health check to be performed at a customer location;
receiving the results of the health check;
storing the results of the health check as an install state;
receiving a current state created in response to a diagnostic test executed at the customer location; and
comparing the install state to the current state to identify differences between the install state and the current state.
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Abstract
Methods, systems and computer program products provide an IP based device health check. The methods include initiating a health check to be performed at a customer location. The results of the health check are received and stored as an install state. A current state that was created in response to a diagnostic test executed at the customer location is received. The install state is compared to the current state to identify differences between the install state and the current state.
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Citations
20 Claims
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1. A method of providing an internet protocol (IP) based devicehealth check, the method comprising:
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initiating a health check to be performed at a customer location;
receiving the results of the health check;
storing the results of the health check as an install state;
receiving a current state created in response to a diagnostic test executed at the customer location; and
comparing the install state to the current state to identify differences between the install state and the current state. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system for providing an internet protocol (IP) based device health check, the system comprising:
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a storage device for storing a plurality of install states;
a processor in communication with the database and including computer instructions for facilitating;
initiating a health check at a customer location;
receiving the results of the health check;
storing the results of the health check as an install state in the database;
receiving a current state created in response to a diagnostic test executed at the customer location; and
comparing the install state to the current state to identify differences between the install state and the current state. - View Dependent Claims (13, 14, 15, 16, 17)
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18. A computer program product for providing an internet protocol (IP) based device health check, the computer program product comprising:
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a storage medium readable by a processing circuit and storing instructions for execution by the processing circuit for facilitating a method comprising;
initiating a health check at a customer location;
receiving the results of the health check;
storing the results of the health check as an install state;
receiving a current state created in response to a diagnostic test executed at the customer location; and
comparing the install state to the current state to identify differences between the install state and the current state. - View Dependent Claims (19, 20)
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Specification