INFORMATION PROCESSING APPARATUS AND INFORMATION PROCESSING METHOD

• US 20070260941A1
• Filed: 04/20/2007
• Published: 11/08/2007
• Est. Priority Date: 04/25/2006
• Status: Active Grant

• Current Assignee: Canon Kabushiki Kaisha (Canon Inc.)
• Original Assignee: Canon Kabushiki Kaisha (Canon Inc.)
• Inventors: Omi, Hiromi
• Granted Patent: US 7,761,731 B2
• Time in Patent Office: Days
• US Class Current: 714/48
• CPC Class Codes: G06F 11/0706 the processing taking place on a specific hardware platform or in a specific software environment
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats

Abstract

An information processing apparatus detects an error which occurred in a system and stores a system status that the error occurred in association with error information indicating the error. The information processing apparatus outputs guidance information according to a system status, a system status stored in the storage unit, and error information.

Claims

1. An information processing apparatus comprising:

a detection unit configured to detect an error in a system;

a storage unit configured to store status information indicating a system status that an error is detected by the detection unit, in association with error information indicating the error; and

,

an output unit configured to output guidance information according to the system status, the status information stored by the storage unit, and the error information.

2. The information processing apparatus according to claim 1, wherein the output unit is configured to output guidance information corresponding to error information associated with status information in a case where the system status is the same as a system status indicated by status information stored in the storage unit.

3. The information processing apparatus according to claim 1, further comprising an updating unit configured to update data stored in the storage unit when the system status is the same as a system status indicated by status information stored in the storage unit and when an error indicated by error information associated with the status information stored in the storage unit is not detected.

4. The information processing apparatus according to claim 1, further comprising:

a receiving unit configured to receive voice information in a case where an instruction is received from a user; and

,

a voice recognition unit configured to recognize voice information received by the receiving unit,

wherein the detection unit is configured to detect an error which occurs in a voice recognition by the voice recognition unit as an error occurring in the system, the storage unit is configured to store error information indicating the error detected by the detection unit in association with status information indicating a system status that a user instruction is received, and the output unit is configured to output guidance information corresponding to error information associated with status information indicating the system status when a system status is that a user instruction is received.

5. An information processing method comprising:

detecting an error in a system;

storing status information indicating a system status that an error is detected, in association with error information indicating the error; and

,

outputting guidance information according to a system status, stored status information, and the error information.

6. A computer-readable storage medium storing a program for causing a computer to execute the information processing method according to claim 5.