Method and apparatus for recording calls

• US 20070263794A1
• Filed: 04/27/2006
• Published: 11/15/2007
• Est. Priority Date: 04/27/2006
• Status: Abandoned Application

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Mocenigo, John Mark
• Application Number:
  US11/413,702
• Publication Number:
  US 20070263794A1
• Time in Patent Office: Days
• US Class Current: 379/67.100
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/258 Service state indications
• CPC Class Codes: H04M 2203/352 In-call/conference information service
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A method and apparatus for providing a service for recording calls on packet networks such as Voice over Internet Protocol (VoIP) and Service over Internet Protocol (SoIP) networks are disclosed. In one embodiment, the service provider enables the customers or subscribers of the service to send a request to activate the service for recording calls, e.g., via a web access input, a touchtone signal, and/or in accordance with predefined preferences. Once activated, the service provider provides a method for announcing to the subscriber and/or at least one other participant that the call recording service has been invoked. The announcement is provided to solicit an acceptance from the at least one other participant of the recording of the call. If an acceptance is received to the recording, the service provider begins recording the call.

Claims

1. A method for providing a service for recording a call in a communication network, comprising:

receiving a request to record a call between a subscriber and at least one participant;

presenting an announcement to said at least one participant that said call is to be recorded; and

recording said call if an acceptance is received from said at least one participant to allow said call to be recorded.

2. The method of claim 1, wherein said communication network is a Voice over Internet Protocol (VoIP) network or a Service over Internet Protocol (SoIP) network.

3. The method of claim 1, wherein said subscriber is a calling party or a called party to said call.

4. The method of claim 1, wherein said announcement is provided by a media server.

5. The method of claim 4, wherein said announcement is a pre-recorded announcement requesting said at least one participant to provide said acceptance.

6. The method of claim 1, wherein said acceptance is received as a Dual Tone Multi Frequency (DTMF) signal.

7. The method of claim 1, wherein said request to record said call is received as a Dual Tone Multi Frequency (DTMF) signal.

8. The method of claim 1, wherein said request to record said call is received as an input via a web interface.

9. The method of claim 1, further comprising:

recording said call into an audio file, where said audio file is forwarded to said subscriber via an email.

10. A computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by a processor, cause the processor to perform the steps of a method for providing a service for recording a call in a communication network, comprising:

receiving a request to record a call between a subscriber and at least one participant;

presenting an announcement to said at least one participant that said call is to be recorded; and

recording said call if an acceptance is received from said at least one participant to allow said call to be recorded.

11. The computer-readable medium of claim 10, wherein said communication network is a Voice over Internet Protocol (VoIP) network or a Service over Internet Protocol (SoIP) network.

12. The computer-readable medium of claim 10, wherein said subscriber is a calling party or a called party to said call.

13. The computer-readable medium of claim 10, wherein said announcement is provided by a media server.

14. The computer-readable medium of claim 13, wherein said announcement is a pre-recorded announcement requesting said at least one participant to provide said acceptance.

15. The computer-readable medium of claim 10, wherein said acceptance is received as a Dual Tone Multi Frequency (DTMF) signal.

16. The computer-readable medium of claim 10, wherein said request to record said call is received as a Dual Tone Multi Frequency (DTMF) signal.

17. The computer-readable medium of claim 10, wherein said request to record said call is received as an input via a web interface.

18. The computer-readable medium of claim 10, further comprising:

recording said call into an audio file, where said audio file is forwarded to said subscriber via an email.

19. An apparatus for providing a service for recording a call in a communication network, comprising:

means for receiving a request to record a call between a subscriber and at least one participant;

means for presenting an announcement to said at least one participant that said call is to be recorded; and

means for recording said call if an acceptance is received from said at least one participant to allow said call to be recorded.

20. The apparatus of claim 19, wherein said announcement is provided by a media server.