Method and system for network denial case generation
First Claim
1. A method for network denial case generation, the method comprising:
- receiving a plurality of third-party carrier call records associated with a plurality of subscriber telematics units at a call center wherein each call record includes a call status;
determining at least one call record having a failure condition based on the call status;
determining a subscriber telematics unit associated with the call record having the failure condition; and
determining a network denial case action for the subscriber telematics unit based on the failure condition.
14 Assignments
0 Petitions
Accused Products
Abstract
A method for network denial case generation includes receiving a plurality of third-party carrier call records associated with a plurality of subscriber telematics units at a call center wherein each call record includes a call status, determining at least one call record having a failure condition based on the call status, determining a subscriber telematics unit associated with the call record having the failure condition, and determining a network denial case action for the subscriber telematics unit based on the failure condition. A computer usable medium with suitable computer program code is employed for network denial case generation.
-
Citations
20 Claims
-
1. A method for network denial case generation, the method comprising:
-
receiving a plurality of third-party carrier call records associated with a plurality of subscriber telematics units at a call center wherein each call record includes a call status;
determining at least one call record having a failure condition based on the call status;
determining a subscriber telematics unit associated with the call record having the failure condition; and
determining a network denial case action for the subscriber telematics unit based on the failure condition. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
-
-
16. A computer usable medium storing a computer program including computer program code for network denial case generation, the computer usable medium comprising:
-
computer program code for receiving a plurality of third-party carrier call records associated with a plurality of subscriber telematics units at a call center wherein each call record includes a call status;
computer program code for determining at least one call record having a failure condition based on the call status;
computer program code for determining a subscriber telematics unit associated with the call record having the failure condition; and
computer program code for determining a network denial case action for the subscriber telematics unit based on the failure condition. - View Dependent Claims (17, 18, 19)
-
-
20. A system for network denial case generation comprising:
-
means for receiving a plurality of third-party carrier call records associated with a plurality of subscriber telematics units at a call center wherein each call record includes a call status;
means for determining at least one call record having a failure condition based on the call status;
means for determining a subscriber telematics unit associated with the call record having the failure condition; and
means for determining a network denial case action for the subscriber telematics unit based on the failure condition.
-
Specification