Execution of interactive voice response test cases

• US 20070263834A1
• Filed: 03/29/2006
• Published: 11/15/2007
• Est. Priority Date: 03/29/2006
• Status: Abandoned Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Jensen, Brent, Friend, Michael, Tao, Jianyun
• Application Number:
  US11/392,012
• Publication Number:
  US 20070263834A1
• Time in Patent Office: Days
• US Class Current: 379/235
• CPC Class Codes: H04M 3/24 with provision for checking the normal operation
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A network independent computer-implemented method of executing test cases on interactive voice response (IVR) systems is provided. A test driver and a call controller on a test driver virtual machine configure one or more IVR virtual machines to participate in a test case. User simulators on each IVR virtual machine are configured and loaded by the IVR product to be tested, which also resides on the IVR virtual machine. Under control of the call controller, the IVR virtual machines establish a call connection between their respective IVR products over a telephony network. The call controller then synchronously sends commands to the user simulators on each IVR virtual machine to control execution of the test case using the call connection. Execution of the test case is monitored by the test driver on the test driver virtual machine to evaluate IVR product performance.

Claims

1. A network independent computer-implemented method of executing test cases on interactive voice response (IVR) systems, the method comprising:

launching a test driver on a test driver virtual machine to identify test case information and to control a call controller residing on the test driver virtual machine;

using the call controller on the test driver virtual machine to configure one or more IVR virtual machines to participate in a test case, each IVR virtual machine implementing a user simulator and an IVR product to be tested by the test case, wherein configuring each IVR virtual machine comprises transferring call configuration information and a physical location of the call controller from the test driver virtual machine to the IVR virtual machine;

establishing a call connection between IVR products on the one or more IVR virtual machines over a telephony network;

using the call controller to synchronously send commands to the user simulators on each IVR virtual machine to control execution of the test case using the call connection; and

monitoring execution of the test case, between the one or more virtual machines, using the test driver on the test driver virtual machine, to evaluate IVR product performance.

2. The computer-implemented method of claim 1, wherein launching the test driver on the test driver virtual machine to identify test case information further comprises loading a test case definition file indicative of call configuration characteristics and test case activity information.

3. The computer-implemented method of claim 1, wherein using the call controller on the test driver virtual machine to configure the one or more IVR virtual machines to participate in the test case further comprises configuring at least one outbound user simulator and configuring at least one inbound user simulator.

4. The computer-implemented method of claim 3, wherein configuring the at least one outbound user simulator and configuring the at least one inbound user simulator further comprises configuring a user simulator of a first IVR virtual machine to perform as both the outbound user simulator and as the inbound user simulator, and wherein establishing the call connection between IVR products on the one or more IVR virtual machines over the telephony network further comprises establishing an outbound call from the IVR product on the first IVR virtual machine, over the telephony network, to the same IVR product on the first IVR virtual machine.

5. The computer-implemented method of claim 3, wherein configuring the at least one outbound user simulator further comprises configuring a user simulator of a first IVR virtual machine to perform as the outbound user simulator, and wherein configuring the at least one inbound user simulator further comprises configuring a user simulator of a second IVR virtual machine to perform as the inbound user simulator.

6. The computer-implemented method of claim 5, wherein establishing the call connection between IVR products on the one or more IVR virtual machines further comprises controlling the IVR product on the first IVR virtual machine to load the outbound user simulator and to place an outbound call to the second IVR virtual machine.

7. The computer-implemented method of claim 6, wherein controlling the IVR product on the first IVR virtual machine to load the outbound user simulator further comprises:

loading configuration files corresponding to the configuration information transferred by the call controller on the test driver virtual machine to the first IVR virtual machine; and

establishing a connection between the outbound user simulator and the call controller.

8. The computer-implemented method of claim 7, and after establishing the connection between the outbound user simulator and the call controller, the outbound user simulator and the IVR product on the first IVR virtual machine are controlled to place the outbound call to the second IVR virtual machine and, upon placing the call, to enter a wait state.

9. The computer-implemented method of claim 8, wherein establishing the call connection between IVR products further comprises controlling the IVR product on the second IVR virtual machine to load the inbound user simulator.

10. The computer-implemented method of claim 9, and when the call is received from the first IVR virtual machine, further comprising establishing a connection between the inbound user simulator and the call controller, then entering a wait state.

11. A system for executing test cases on interactive voice response (IVR) products, the system comprising:

a first IVR virtual machine configured to implement components comprising;

a first IVR product to be tested, the first IVR product being connected to a telephony network; and

a first user simulator;

a test driver virtual machine configured to implement components comprising;

a call controller; and

a test driver which identifies test case information for a test case and in response controls the call controller; and

wherein the call controller controls the first IVR virtual machine to configure the first user simulator for the test case by transferring call configuration information and a physical location of the call controller from the test driver virtual machine to the first IVR virtual machine, and wherein the call controller controls the first IVR product to load the first user simulator, to establish a call connection from the first IVR product over the telephony network, to establish a connection between the first user simulator and the call controller at the physical location, and to control execution of the test case for evaluating the first IVR product performance.

12. The system of claim 11, and further comprising a second IVR virtual machine configured to implement components comprising:

a second IVR product, the second IVR product being connected to the telephony network;

a second user simulator; and

wherein the call controller controls the first IVR virtual machine to configure the first user simulator to be an outbound user simulator for the test case and controls the second IVR virtual machine to configure the second user simulator to be an inbound user simulator for the test case, wherein the call controller configures the second IVR product to load the second user simulator, wherein the call controller controls the first IVR virtual machine to establish the call connection with the second IVR virtual machine, and wherein the call controller synchronously sends commands to the outbound and inbound user simulators to control execution of the test case using the call connection.

13. The system of claim 11, wherein the first IVR virtual machine, the second IVR virtual machine and the test driver virtual machine reside on separate physical computing devices.

14. The system of claim 11, wherein the first IVR virtual machine, the second IVR virtual machine and the test driver virtual machine reside on a same physical computing device.

15. The system of claim 11, wherein the first and second virtual machines are further configured to store action libraries, wherein each action library contains synchronous functions that automate the IVR product on the corresponding virtual machine, each user simulator interfacing with its corresponding IVR product through the corresponding action library.

16. The system of claim 11, wherein the test driver virtual machine is further configured to store a test case definition file, wherein the test driver is configured to load the test case definition file to identify the test case information.

17. The system of claim 11, wherein the call controller controls the first IVR virtual machine to configure the first user simulator to be both an outbound user simulator for the test case and an inbound user simulator for the test case, wherein the call controller controls the first IVR virtual machine to establish the call connection with itself over the telephony network, and wherein the call controller synchronously sends commands to the user simulator to control execution of the test case using the call connection.

18. A computer-readable medium having stored thereon computer-executable instructions for implementing a method of executing test cases on interactive voice response (IVR) systems, the method comprising:

launching a test driver on a test driver virtual machine, by loading a test case definition file, to identify test case information and to control a call controller residing on the test driver virtual machine;

using the call controller on the test driver virtual machine to configure one or more IVR virtual machines to participate in a test case, each IVR virtual machine implementing a user simulator and an IVR product to be tested by the test case, wherein configuring the one or more IVR virtual machines further comprises configuring at least one outbound user simulator and at least one inbound user simulator;

establishing a call connection between IVR products on the one or more IVR virtual machines over a telephony network;

using the call controller to synchronously send commands to or receive commands from the user simulators on each IVR virtual machine to control execution of the test case using the call connection; and

monitoring execution of the test case, between the one or more virtual machines, using the test driver on the test driver virtual machine, to evaluate IVR product performance.

19. The computer-readable medium of claim 18, wherein configuring the at least one outbound user simulator and at least one inbound user simulator further comprises configuring a user simulator of a first IVR virtual machine to perform as both the outbound user simulator and as the inbound user simulator, and wherein establishing the call connection between IVR products on the one or more IVR virtual machines over the telephony network further comprises establishing an outbound call from the IVR product on the first IVR virtual machine, over the telephony network, to the same IVR product on the first IVR virtual machine.

20. The computer-readable medium of claim 18, wherein configuring the at least one outbound user simulator and at least one inbound user simulator further comprises configuring a user simulator of a first IVR virtual machine to perform as the outbound user simulator and configuring a user simulator of a second IVR virtual machine to perform as the inbound user simulator.