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VoIP call center

  • US 20070265830A1
  • Filed: 05/10/2006
  • Published: 11/15/2007
  • Est. Priority Date: 05/10/2006
  • Status: Active Grant
First Claim
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1. A method for collecting and transmitting contextual information to route a communication channel connection, comprising:

  • identifying a destination of the communication channel;

    determining a first set of contextual information to be collected;

    collecting the first set of contextual information;

    upon collecting the first set of contextual information, sending a signal to initiate a communication channel connection with the destination and transmitting the first set of contextual information; and

    receiving a response from the destination.

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