WARRANTY MANAGEMENT SYSTEM AND METHOD
First Claim
1. A warranty management data processing method for determining relationships of data associated with warranty claims, the method comprising the computer-implemented steps of:
- receiving and storing warranty data for a plurality of products;
processing repair/replace warranty claims filed against warranties for the plurality of products by a plurality of warranty service providers and generating therefrom repair/replace claims data; and
analyzing the stored warranty data and the repair/replace claims data, including generating a graphical representation of a distribution of the repair/replace claims data for one of the plurality of the warranty service providers.
2 Assignments
0 Petitions
Accused Products
Abstract
A warranty management data processing system, method, and computer program are provided for determining relationships of data associated with warranty claims. Warranty data for a plurality of products is received and stored, and warranty service providers file repair/replace warranty claims against the warranties for the corresponding products. The repair/replace warranty claims are processed and repair/replace claims data is generated. The stored warranty data and the repair/replace claims data are analyzed, and a graphical representation of a distribution of the repair/replace claims data for one of the warranty service providers is generated.
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Citations
20 Claims
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1. A warranty management data processing method for determining relationships of data associated with warranty claims, the method comprising the computer-implemented steps of:
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receiving and storing warranty data for a plurality of products; processing repair/replace warranty claims filed against warranties for the plurality of products by a plurality of warranty service providers and generating therefrom repair/replace claims data; and analyzing the stored warranty data and the repair/replace claims data, including generating a graphical representation of a distribution of the repair/replace claims data for one of the plurality of the warranty service providers. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A warranty management data processing system for determining relationships of data associated with warranty claims, the data processing system comprising:
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a storage device configured to store warranty data for a plurality of products; a claims module for processing repair/replace warranty claims filed against warranties for the plurality of products by a plurality of warranty service providers and generating therefrom repair/replace claims data; and an analysis module for analyzing the stored warranty data and the repair/replace claims data, the analysis module being configured to generate a graphical representation of a distribution of the repair/replace claims data for one of the plurality of the warranty service providers. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A warranty management computer program on a computer readable medium for use in a data processing system for determining relationships of data associated with warranty claims, the computer program product comprising:
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a code segment for receiving and storing warranty data for a plurality of products; a code segment for processing repair/replace warranty claims filed against warranties for the plurality of products by a plurality of warranty service providers and generating therefrom repair/replace claims data; and a code segment for analyzing the stored warranty data and the repair/replace claims data, including generating a graphical representation of a distribution of the repair/replace claims data for one of the plurality of the warranty service providers. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification