System, method, and computer program product for enterprise operations management

• US 20070265894A1
• Filed: 05/09/2006
• Published: 11/15/2007
• Est. Priority Date: 05/09/2006
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Electronic Data Systems Corporation (Perspecta, Inc.)
• Inventors: Rietvink, Dennis, Van de Voort, Douwe
• Application Number:
  US11/431,201
• Publication Number:
  US 20070265894A1
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: H04L 41/0663 Performing the actions predefined by failover planning, e.g. switching to standby network elements

Abstract

A method and computer program product for operations management, including receiving an alert in an enterprise operations management system from an operations management data processing system and receiving a resolution to the alert. The method and computer program product also includes launching a task in the enterprise operations management system corresponding to the alert resolution and forwarding the task from the enterprise operations management system for execution on the operations management data processing system. A system in which the method can be implemented is also discussed.

Claims

1. A method for operations management, comprising:

receiving an alert in an enterprise operations management system from an operations management data processing system;

receiving a resolution to the alert;

launching a task in the enterprise operations management system corresponding to the alert resolution; and

forwarding the task from the enterprise operations management system for execution on the operations management data processing system.

2. The method of claim 1, wherein the alert is received via an enterprise operations management connector framework.

3. The method of claim 1, wherein the alert is received from a connector associated with the operations management data processing system.

4. The method of claim 1, wherein the alert is received from a connector web service implemented in the operations management data processing system.

5. The method of claim 1, wherein the resolution is received from an operator console.

6. The method of claim 1, wherein the task is launched from an operator console.

7. The method of claim 1, further comprising synchronizing operational data between the enterprise operations management system and operations management data processing system.

8. The method of claim 7, wherein the operational data includes multiple data types including Computer and Computer Attributes, States, Alerts, Discovery Data, and Task Results.

9. The method of claim 1, further comprising receiving an alert in the enterprise operations management system from a second operations management data processing system, wherein the operations management data processing system and the second operations management data processing system are not part of the same business enterprise.

10. A method for operations management, comprising:

launching a management task in an enterprise operations management system connected to communicate with at least one operations management data processing system; and

forwarding the task from the enterprise operations management system for execution on the operations management data processing system.

11. The method of claim 10, wherein the management task includes one of an install request, move request, add request, or change request directed to a system managed by the operations data processing system.

12. The method of claim 10, wherein the management task is received from an operator console connected to communicate with the enterprise operations management system.

13. The method of claim 10, further comprising collecting reporting data including performance counters and events from multiple operations management data processing systems.

14. The method of claim 10, further comprising collecting extended operational data from multiple operations management data processing systems.

15. A computer program product tangibly embodied in a machine-usable medium, comprising:

instructions for receiving an alert in an enterprise operations management system from an operations management data processing system;

instructions for receiving a resolution to the alert;

instructions for launching a task in the enterprise operations management system corresponding to the alert resolution; and

instructions for forwarding the task from the enterprise operations management system for execution on the operations management data processing system.

16. The computer program product of claim 15, wherein the alert is received via an enterprise operations management connector framework.

17. The computer program product of claim 15, wherein the alert is received from a connector associated with the operations management data processing system.

18. The computer program product of claim 15, wherein the alert is received from a connector web service implemented in the operations management data processing system.

19. The computer program product of claim 15, wherein the resolution is received from an operator console.

20. The computer program product of claim 15, wherein the task is launched from an operator console.

21. The computer program product of claim 15, further comprising instructions for synchronizing operational data between the enterprise operations management system and operations management data processing system.

22. The computer program product of claim 21, wherein the operational data includes multiple data types including Computer and Computer Attributes, States, Alerts, Discovery Data, and Task Results.

23. An operations management system, comprising:

an enterprise data processing system implementing a enterprise operations management system capable of managing at least two operations management groups;

a connector framework connected to communicate between the enterprise data processing system and an operations management data processing system in a first one of the at least two operations management groups, the operations management data processing system managing the operations of the first one of the at least two operations management groups; and

a console framework connected to communicate between the enterprise tat processing system and at least one operator console.

24. The operations management system of claim 23, wherein the connector framework communicates with a connector service on the operations management data processing system.

25. The operations management system of claim 23, wherein the enterprise operations management system is capable of launching tasks to be executed by the operations management data processing system.

26. The operations management system of claim 23, wherein the enterprise operations management system is capable of synchronizing operational data with the operations management data processing system.

27. The operations management system of claim 26, wherein the operational data includes multiple data types including Computer and Computer Attributes, States, Alerts, Discovery Data, and Task Results.