SYSTEM AND METHOD FOR UNIFYING E-BANKING TOUCH POINTS AND PROVIDING PERSONALIZED FINANCIAL SERVICES
First Claim
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1. A method for constructing a unified electronic banking environment, said method comprising the steps of:
- providing at least one common multi-channel server coupled to a plurality of e-banking touch points located in at least one financial institution and also coupled to at least one computer system having at least one control console, said plurality of e-banking touch points and said at least one computer system being provided in locations remote from the other;
receiving an actionable input from at least one e-banking touch point;
retrieving previously stored data associated with said actionable input, wherein said previously stored data is accessible to any one of said plurality of e-banking touch points;
delivering said retrieved data to said at least one e-banking touch point transmitting said actionable input; and
storing transactional usage data associated with said at least one e-banking touch point, wherein said stored transactional usage data is accessible by any one of said plurality of e-banking touch points and said at least one computer system having at least one control console.
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Abstract
A system and method for delivering a retail banking multi-channel solution that unifies interactive electronic banking touch points to provide personalized financial services to customers and a common point of control for financial institutions is provided.
57 Citations
1 Claim
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1. A method for constructing a unified electronic banking environment, said method comprising the steps of:
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providing at least one common multi-channel server coupled to a plurality of e-banking touch points located in at least one financial institution and also coupled to at least one computer system having at least one control console, said plurality of e-banking touch points and said at least one computer system being provided in locations remote from the other;
receiving an actionable input from at least one e-banking touch point;
retrieving previously stored data associated with said actionable input, wherein said previously stored data is accessible to any one of said plurality of e-banking touch points;
delivering said retrieved data to said at least one e-banking touch point transmitting said actionable input; and
storing transactional usage data associated with said at least one e-banking touch point, wherein said stored transactional usage data is accessible by any one of said plurality of e-banking touch points and said at least one computer system having at least one control console.
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Specification
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Current AssigneemCom IP, LLC (Pueblo Nuevo LLC)
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Original AssigneeMCom Financial Solutions, Inc.
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InventorsTaylor, Daniel, Maiorino, Thomas
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Granted Patent
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Time in Patent OfficeDays
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Field of Search
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US Class Current705/35
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CPC Class CodesG06Q 40/00 Finance; Insurance; Tax str...G06Q 40/02 Banking, e.g. interest calc...
