METHODS, SYSTEMS AND COMPUTER PROGRAM PRODUCTS FOR MANAGING EXECUTION OF INFORMATION TECHNOLOGY (IT) PROCESSES
First Claim
1. A method for managing information technology (IT) processes for a computer network, comprising:
- receiving an incident report, including associated data, from an application monitoring resources on the computer network;
automatically identifying additional data associated with the computer network resources to be obtained based on the incident report;
automatically obtaining the identified additional data;
automatically identifying related data in a historical database based on the incident report and/or the additional data;
automatically retrieving the identified related historical data; and
analyzing the incident report, the additional data and/or the related historical data to identify responsive process to respond to the incident report.
15 Assignments
0 Petitions
Accused Products
Abstract
Methods, systems and computer program products are provided for managing information technology (IT) processes for a computer network. An incident report, including associated data, is received from an application monitoring resources on the computer network. Additional data associated with the computer network resources to be obtained based on the incident report is automatically identified and obtained. Related data in a historical database is automatically identified based on the incident report and/or the additional data and the identified related historical data is automatically retrieved. The incident report, the additional data and/or the related historical data are analyzed to identify a responsive process to respond to the incident report.
87 Citations
20 Claims
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1. A method for managing information technology (IT) processes for a computer network, comprising:
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receiving an incident report, including associated data, from an application monitoring resources on the computer network; automatically identifying additional data associated with the computer network resources to be obtained based on the incident report; automatically obtaining the identified additional data; automatically identifying related data in a historical database based on the incident report and/or the additional data; automatically retrieving the identified related historical data; and analyzing the incident report, the additional data and/or the related historical data to identify responsive process to respond to the incident report. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A system for managing information technology (IT) processes for a computer network, comprising:
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a communication interface coupled to the computer network that is configured to receive an incident report, including associated data, from an application monitoring resources on the computer network; an additional data acquisition module configured to identify additional data associated with the computer network resources to be obtained based on the incident report and to obtain the identified additional data; a historical data acquisition module configured to identify related data in a historical database based on the incident report and/or the additional data and to retrieve the identified related historical data; and a data analysis module configured to analyze the incident report, the additional data and/or the related historical data to a identify a responsive process to respond to the incident report. - View Dependent Claims (19)
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20. A computer program product for managing information technology (IT) processes for a computer network, the computer program product comprising:
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a computer-readable storage medium having computer-readable program code embodied in said medium, said computer-readable program code comprising; computer-readable program code that receives an incident report, including associated data, from an application monitoring resources on the computer network; computer-readable program code that identifies additional data associated with the computer network resources to be obtained based on the incident report; computer-readable program code that obtains the identified additional data; computer-readable program code that identifies related data in a historical database based on the incident report and/or the additional data; computer-readable program code that retrieves the identified related historical data; and computer-readable program code that analyzes the incident report, the additional data and/or the related historical data to a identify a responsive process to respond to the incident report.
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Specification