Method and Apparatus for Unified Management of Different Type of Communications Over Lan, Wan and Internet Networks, Using A Web Browser
First Claim
1. ) Method for initiating, receiving, controlling and managing different types of synchronous and asynchronous communications over LAN, WAN and Internet networks, comprising the steps of:
- providing Communications Devices and/or Terminals for permitting one or more users to transmit and receive synchronous and asynchronous communications;
providing Network Servers (27) and Local Area Network (LAN) infrastructures for transporting data and all the communications between the said Communications Devices and/or Terminals;
wherein all the inbound and outbound communications are initiated, received, controlled and managed by using an Internet Web Browser, said operations being performed without using any a traditional telephone switchboard or exchange system of the PBX, PABX, and IPPBX type.
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Accused Products
Abstract
A method, and apparatus, for the unified management of all types of communications, such as: telephone calls, faxes, SMS and MMS, video, e-mails, CHAT and multimedia communications in general, allows to interface various communications/telecommunications networks and their related transmission protocols. All outbound and inbound communications are controlled and globally managed through an Internet Web Browser that also generates a historical log of the communications and their contents using a single database. All the functions required for the fully integrated management of all the said types of communications to and from every device connected to the LAN comprising the apparatus, and/or the WAN, and/or the Internet, are generated by applying the invention method, thereby producing a full Computer Telephony Integration (CTI). Thanks to the method in question, the management of all types of communications is achieved without the need for any telephone switchboard (PBX, PABX, IPPBX).
78 Citations
38 Claims
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1. ) Method for initiating, receiving, controlling and managing different types of synchronous and asynchronous communications over LAN, WAN and Internet networks, comprising the steps of:
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providing Communications Devices and/or Terminals for permitting one or more users to transmit and receive synchronous and asynchronous communications;
providing Network Servers (27) and Local Area Network (LAN) infrastructures for transporting data and all the communications between the said Communications Devices and/or Terminals;
wherein all the inbound and outbound communications are initiated, received, controlled and managed by using an Internet Web Browser, said operations being performed without using any a traditional telephone switchboard or exchange system of the PBX, PABX, and IPPBX type. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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- 20. ) Apparatus for initiating, receiving, controlling and managing different types of synchronous and asynchronous communications over LAN, WAN and Internet networks among Communications Devices and/or Terminals permitting one or more users to transmit and receive and asynchronous communications) and multimedia synchronous and asynchronous communications, said apparatus comprising a single central processor or Network Server (27) and a single type of Local Area Network LAN (1) infrastructure for transporting data and all the communications on the same LAN (I), without the need for a telephone switchboard or exchange system of the PBX, PABX, IPPBX type.
Specification