Providing unified access to voice messages from disparate systems
First Claim
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1. A method for managing voice messages across disparate voicemail systems, the method comprising:
- accessing a first voicemail system of a user;
retrieving at least one voice message from the first voicemail system;
transmitting the at least one voice message to a second voicemail system of the user, the second voicemail system independent of the first voicemail system; and
updating a status of the at least one message at both the first voicemail system and the second voicemail system.
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Abstract
Managing voice messages across multiple voicemail systems. A server acts as a gateway and interacts with multiple voicemail systems and with multiple user devices. The server can retrieve voice messages from one voicemail system and transmit the retrieved voice messages to another separate voicemail system without user assistance. The voice messages are transcoded as necessary. The server also enables a recipient to generate a reply voice message that can be delivered to the original sender'"'"'s device or delivered to the sender in another manner, such as a Vnote, SMS or an email.
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Citations
24 Claims
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1. A method for managing voice messages across disparate voicemail systems, the method comprising:
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accessing a first voicemail system of a user;
retrieving at least one voice message from the first voicemail system;
transmitting the at least one voice message to a second voicemail system of the user, the second voicemail system independent of the first voicemail system; and
updating a status of the at least one message at both the first voicemail system and the second voicemail system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for managing voice messages across disparate voicemail systems, the method comprising:
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accessing a first voicemail system of a user;
retrieving a voice message from the first voicemail system from a sender, the voice message associated with a first address of the sender;
creating a reply voice message to the voice message;
mapping the first address of the sender to a second address for the, sender; and
transmitting the reply message to the sender using the second address. - View Dependent Claims (10, 11, 12)
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13. A method for replying to a voice message that is retrieved from a voicemail system, the method comprising:
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transmitting a voice message to a recipient, wherein the voice message was retrieved from a first voicemail box associated with the recipient;
determining that the recipient desires to send a reply voice message to the voice message;
collecting information related to the voice message, the information identifying an original sender of the voice message;
receiving the reply voice message from the recipient; and
transmitting the reply voice message to the caller based on the information collected about the voice message. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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Specification