Extended services and recommendations

• US 20070280225A1
• Filed: 05/31/2006
• Published: 12/06/2007
• Est. Priority Date: 05/31/2006
• Status: Abandoned Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Forbes, Scott C., Milstein, David, Wang, Kuansan, Criddle, Linda, Chu, Lon-Chan
• Application Number:
  US11/444,799
• Publication Number:
  US 20070280225A1
• Time in Patent Office: Days
• US Class Current: 370/389
• CPC Class Codes: G06F 16/636 by using biological or physiological data
• CPC Class Codes: G06F 16/68 Retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually
• CPC Class Codes: G06F 16/685 using automatically derived transcript of audio data, e.g. lyrics speech recognition G10L15/00
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/60 Network streaming of media packets
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2203/352 In-call/conference information service
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04W 4/00 Services specially adapted for wireless communication networks; Facilities therefor

Abstract

Generally described, the present invention relates to the identification, extraction, and further use of content contained in a digital voice conversation, such as a Voice over Internet Protocol (VoIP) conversation. More specifically, the present invention relates to the use of “mined” data from a conversation to provide extended services, such as recommendations to individuals participating in a digital voice conversation.

Claims

1. A method for providing extended services to a client, comprising:

obtaining one or more mined digital conversation data packets;

determining if the obtained one or more digital conversation data packets contain relevant content; and

if it is determined that the obtained one or more digital conversation data packets contain relevant content, providing to the client information related to the content.

2. The method of claim 1, wherein obtaining one or more data packets includes:

mining a digital conversation to identify data packets that may contain relevant content.

3. The method of claim 1, wherein obtaining one or more data packets includes:

obtaining data packets that have been previously mined from a digital conversation.

4. The method of claim 1, wherein providing information related to the content includes:

providing a recommendation to the client that is related to the relevant data.

5. The method of claim 1, further comprising:

receiving input from the client related to the provided information.

6. The method of claim 5, wherein the input is an acceptance of an event that is provided to the client.

7. The method of claim 1, wherein providing information related to the content includes:

providing information related to the content to a plurality of clients.

8. The method of claim 1, further comprising:

identifying information related to the relevant content; and

wherein providing information related to the content includes providing the identified information.

9. The method of claim 8, wherein the identified information is located on a third party service provider.

10. The method of claim 1, further comprising:

taking action on behalf of the client, wherein the action is related to the information that is provided.

11. The method of claim 1, wherein the extended services are provided by a client device.

12. The method of claim 1, wherein the extended services are provided by a service provider.

13. The method of claim 1, wherein the extended services are provided by a third party.

14. A computer-readable medium having computer executable components for providing extended services to a client, comprising:

a monitoring component for monitoring and identifying data packets of a digital voice conversation that contain relevant content; and

a processing component configured to obtain additional information related to the content and for providing the obtained additional information to a client.

15. The computer-readable medium of claim 14, wherein the processing component is further configured to receive a response from the client.

16. The computer-readable medium of claim 14, wherein the additional information is advertising information.

17. The computer-readable medium of claim 14, wherein the additional information is advertising information that is identified based on the relevant content.

18. A method for specifying information that is to be used for providing recommendation services, comprising:

maintaining for a client a mining profile, wherein the mining profile specifies content that is to be identified from a conversation and actions that are to be performed when content is identified; and

maintaining a list of clients for which a conversation may be mined based on the mining profile.

19. The method of claim 18, wherein the action includes providing a recommendation to the client.

20. The method of claim 18, wherein maintaining for a client a mining profile includes maintaining a plurality of mining profiles for the client;

and wherein the profiles are used for digital voice conversations with different clients.