Caller directed voicemail response

• US 20070280458A1
• Filed: 06/02/2006
• Published: 12/06/2007
• Est. Priority Date: 06/02/2006
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Grigsby, Travis M., Paolini, Michael A., Potluri, Lakshmi, Aberethy, Michael N.
• Application Number:
  US11/445,698
• Publication Number:
  US 20070280458A1
• Time in Patent Office: Days
• US Class Current: 379/201.10
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

A method, system and computer program product for enhancing a phone device such as a cell phone by automatically linking/associating caller identifying information with voicemail notification so that the phone'"'"'s user (callee) receives notification of which missed call(s) generated a voicemail/SMS notification. The voicemail notification displays a notification identification (NID) associated with the particular caller number that generated the voicemail, and each voicemail displayed via the associated NID on the phone'"'"'s display when the user selects the voicemail. Also, voicemail notification (icon or check mark) is added to the missed call log and displayed next to the missed call number that generated a voicemail. Additionally, granular user-directed access to voicemail is provided whereby the user of the phone device accesses the voicemail from the missed call (or received call) log and is able to listen to a specific voicemail left by a selected one of the listed missed calls/callee.

Claims

1. In a communication device, a method comprising:

first receiving from a caller a phone call that is not answered when received, resulting in a missed call at the communication device;

proximately receiving from the caller a directive that indicates a manner by which the caller requires the missed call to be responded to by the user of the communication device (callee); and

subsequently prompting the callee to provide a specific response that complies with the caller'"'"'s directive.

2. The method of claim 1, wherein:

the missed call results in a voicemail from the caller;

said directive received from the caller indicates the manner by which the caller requires the voicemail be responded to; and

said subsequently prompting further comprising prompting the callee to provide the specific response to the recorded voicemail.

3. The method of claim 2, wherein the specific directive is one or more of:

an action directive that indicates the action required from the callee, said action being selected from a plurality of actions from among;

returning the phone call to the caller without necessarily listening to the voicemail;

listening to voicemail before returning the phone call; and

perform a specific, custom caller action that is predefined by the caller; and

perform a specific, custom callee action that is predefined by the callee and made available for selection by the callee'"'"'s phone device to the caller;

a time of response directive that indicates the time the caller wishes the call to be returned, said time of response directive having one or more of;

a start/earliest time after which the callee should return the call;

an end/latest time before which the callee should return the call; and

a range of time between which the callee should return the call; and

a device control directive, which enables the caller to exercise some control over the device and callee'"'"'s response by setting the callee'"'"'s device to perform pre-set functions in a particular order, said device control directives selected from among;

direct callee to recorded voicemail before enabling a return call to the caller'"'"'s number; and

delete a recorded voicemail that is not important after the callee returns the call to the caller.

4. The method of claim 1, wherein when the user of the communication device is the caller, who originates the call, the method further comprises:

placing a call to a next party having a device that accepts caller directives; and

when the call is unanswered by the next party, associating with the call a particular directive, from among;

(a) a first directive that indicates the action desired by the caller from the next party in response to voicemail left by the caller;

(2) a second directive that indicates the action desired by the caller from the next party in response to the missed call; and

(3) a third directive that indicates the action desired by the caller from the next party'"'"'s device in response to one of a voicemail and a missed call recorded by the next party'"'"'s device.

5. The method of claim 4, further comprising selecting the particular directive from a list of directives available at the caller'"'"'s phone.

6. The method of claim 4, further comprising selecting the particular directive from a list of directives available at the next party'"'"'s device and played to the caller proximate to the time of recording of the voicemail.

7. The method of claim 1, wherein the communication device is a device that provides cellular communication capabilities.

8. A computer program product having program code stored on a computer readable medium that when executed by a processor of a communication device completes the steps of claim 1.

9. A method for providing enhanced cellular phone service, said method comprising loading on a cellular phone device program code for performing the steps described in claim 1 when executed by a processor of the phone device.

10. In a communication device, a method comprising:

placing a call to a callee having a device that accepts caller directives; and

when the call is unanswered by the callee, associating with the call a particular directive, from among;

(a) a first directive that indicates the action desired by the caller from the callee in response to voicemail left by the caller;

(2) a second directive that indicates the action desired by the caller from the callee in response to the missed call; and

(3) a third directive that indicates the action desired by the caller from the callee'"'"'s device in response to one of a voicemail and a missed call recorded by the callee'"'"'s device.

11. The method of claim 10, further comprising selecting the particular directive from a list of directives available at the caller'"'"'s phone.

12. The method of claim 10, further comprising selecting the particular directive from a list of directives available at the callee'"'"'s phone and played to the caller proximate to the time of recording of the voicemail.

13. A cellular communication device comprising:

a processor; and

program code that when executed by the processor performs the functions of;

first receiving from a caller a phone call that is not answered when received, resulting in a missed call at the communication device;

proximately receiving from the caller a directive that indicates a manner by which the caller requires the missed call to be responded to by the user of the communication device (callee); and

subsequently prompting the callee to provide a specific response that complies with the caller'"'"'s directive.

14. The device of claim 13, wherein:

the missed call results in a voicemail from the caller;

said directive received from the caller indicates the manner by which the caller requires the voicemail be responded to; and

said code for subsequently prompting further comprising code for prompting the callee to provide the specific response to the recorded voicemail.

15. The device of claim 14, wherein the specific directive is one or more of:

an action directive that indicates the action required from the callee, said action being selected from a plurality of actions from among;

returning the phone call to the caller without necessarily listening to the voicemail;

listening to voicemail before returning the phone call; and

perform a specific, custom caller action that is predefined by the caller; and

perform a specific, custom callee action that is predefined by the callee and made available for selection by the callee'"'"'s phone device to the caller;

a time of response directive that indicates the time the caller wishes the call to be returned, said time of response directive having one or more of;

a start/earliest time after which the callee should return the call;

an end/latest time before which the callee should return the call; and

a range of time between which the callee should return the call; and

a device control directive, which enables the caller to exercise some control over the device and callee'"'"'s response by setting the callee'"'"'s device to perform pre-set functions in a particular order, said device control directives selected from among;

direct callee to recorded voicemail before enabling a return call to the caller'"'"'s number; and

delete a recorded voicemail that is not important after the callee returns the call to the caller.

16. The device of claim 13, wherein when the user of the communication device is the caller, who originates the call, the code further comprises code for:

placing a call to a next party having a device that accepts caller directives; and

when the call is unanswered by the next party, associating with the call a particular directive, from among;

(a) a first directive that indicates the action desired by the caller from the next party in response to voicemail left by the caller;

(2) a second directive that indicates the action desired by the caller from the next party in response to the missed call; and

(3) a third directive that indicates the action desired by the caller from the next party'"'"'s device in response to one of a voicemail and a missed call recorded by the next party'"'"'s device.

17. The device of claim 16, further comprising code for selecting the particular directive from a list of directives available at the caller'"'"'s phone.

18. The device of claim 16, further comprising code for selecting the particular directive from a list of directives available at the next party'"'"'s device and played to the caller proximate to the time of recording of the voicemail.