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Callback processing of interactive voice response requests

  • US 20070280460A1
  • Filed: 06/06/2006
  • Published: 12/06/2007
  • Est. Priority Date: 06/06/2006
  • Status: Active Grant
First Claim
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1. A method of processing a call to a call distribution point, comprising:

  • receiving a request from a caller to the call distribution point;

    parsing the request for information included in the request indicating the nature of the request;

    assigning a call recipient to service the request based on the information obtained in the parsing step; and

    acknowledging receipt of the request to the caller and providing an estimate of time before the assigned call recipient will be able to service the call.

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