METHOD AND APPARATUS FOR QUANTIFYING COMPLEXITY OF INFORMATION
First Claim
1. A method of quantifying the complexity of an information technology management process, said method comprising:
- (a) obtaining process-related data for said information technology management process;
wherein said process-related data defines;
at least one task, at least one role, and any number of business items which can be transferred between a plurality of roles within said at least one role while executing said at least one task;
(b) creating a set of process component complexity metrics by applying a process complexity model to said process-related data, said process complexity model comprising at least one relationship of properties selected from the roles, tasks, and business items; and
(c) creating a value representing the complexity of said information technology management process from said set of process component complexity metrics.
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Abstract
The invention broadly and generally provides a method of quantifying the complexity of an information technology management process, the aforesaid method comprising: (a) obtaining process-related data for the aforesaid information technology management process; wherein the aforesaid process-related data defines: at least one task, at least one role, and any number of business items which can be transferred between a plurality of roles within the aforesaid at least one role while executing the aforesaid at least one task; (b) creating a set of process component complexity metrics by applying a process complexity model to the aforesaid process-related data, the aforesaid process complexity model comprising at least one relationship of properties selected from the roles, tasks, and business items; and (c) creating a value representing the complexity of the aforesaid information technology management process from the aforesaid set of process component complexity metrics. The method disclosed is particularly useful, where the aforesaid process-related data defines at least one task comprising a decision point.
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Citations
11 Claims
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1. A method of quantifying the complexity of an information technology management process, said method comprising:
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(a) obtaining process-related data for said information technology management process;
wherein said process-related data defines;
at least one task, at least one role, and any number of business items which can be transferred between a plurality of roles within said at least one role while executing said at least one task;(b) creating a set of process component complexity metrics by applying a process complexity model to said process-related data, said process complexity model comprising at least one relationship of properties selected from the roles, tasks, and business items; and (c) creating a value representing the complexity of said information technology management process from said set of process component complexity metrics. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A process complexity analyzer comprising:
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(a) a reader for obtaining process-related data for an information technology management process; (b) a process component metric generator, which creates at least one process component metric from said process properties; and (c) a combiner, which creates a value representing the complexity of said information technology management process from said at least one process component metric.
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11. A program storage device readable by a digital processing apparatus and having a program of instructions which are tangibly embodied on the storage device and which are executable by the processing apparatus to perform a method of quantifying the complexity of an information technology management process, said method comprising:
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(a) obtaining process-related data for said information technology management process;
wherein said process-related data defines;
at least one task, at least one role, and any number of business items which can be transferred between a plurality of roles within said at least one role while executing said at least one task;(b) creating a set of process component complexity metrics by applying a process complexity model to said process-related data, said process complexity model comprising at least one relationship of properties selected from the roles, tasks, and business items; and (c) creating a value representing the complexity of said information technology management process from said set of process component complexity metrics.
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Specification