CROSS CHANNEL DELIVERY SYSTEM AND METHOD
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Abstract
Methods and systems consistent with the present invention provide a cross channel fulfillment system that enables consumers to purchase and receive items using different transmission mediums. The fulfillment system is a centralized distribution system that maintains information relating to consumers and has access to multiple transmission mediums. Specifically, the fulfillment system contains a database of consumer contact information relating to each transmission medium. The fulfillment system uses a remote device to provide information to consumers. The remote device transmits and receives broadcast messages including information relating to purchasable items. The fulfillment system may deliver a purchased item to the consumer using a medium different from that used to purchase the item.
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Citations
71 Claims
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1-18. -18. (canceled)
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19. In an environment comprising (a) a system for broadcasting information to a plurality of consumers, the information identifying a purchasable item available for network delivery, and (b) a plurality of remote devices each configured to (1) receive the broadcast information, (2) enable a user of the remote device to view information about the purchasable item and (3) receive input from the user, a method, comprising:
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broadcasting information to the plurality of remote devices, the information identifying media content available for electronic purchase;
presenting information about the media content to a user of one of the plurality of remote devices;
receiving at said one of the plurality of remote devices input from the user, wherein the input indicates the user'"'"'s desire to purchase the media content;
transmitting a purchase instruction from said one remote device to a fulfillment system after receiving the input from the user;
processing, at the fulfillment system, the purchase instruction;
as a result of processing the purchase instruction, electronically transmitting an electronic file containing the media content from the fulfillment system to a second device, wherein the second device is separate from said one remote device that transmitted the purchase instruction to the fulfillment system;
receiving the file at the second device; and
automatically in response to receiving the file, storing the file in a storage unit of the second device. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37)
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38. A system, comprising:
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a plurality of remote devices;
a fulfillment system; and
a broadcast system for broadcasting information to the plurality of remote devices, the information identifying an item available for electronic purchase, wherein at least one of the plurality of remote devices comprises;
presenting means for presenting information about the item to a user of said at least one remote device;
receiving means for receiving at said at least one remote device input from the user, wherein the input indicates the user'"'"'s desire to purchase the item; and
transmitting means for transmitting a purchase instruction from said at least one remote device to the fulfillment system, and wherein the fulfillment system comprises;
purchase instruction processing means for processing the purchase instruction;
delivering means for delivering the item electronically from the fulfillment system to a second device in response to the processing of the purchase instruction, wherein the second device is different than said at least one remote device that transmitted the purchase instruction to the fulfillment system. - View Dependent Claims (39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52)
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53. A method comprising:
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broadcasting information to a plurality of remote devices, the information identifying an item available for electronic purchase, wherein the information is broadcast to the plurality of remote devices without any of the plurality of remote devices requesting the information;
receiving from one of said plurality of remote devices a purchase instruction identifying the item and identifying the remote device and/or a user of the remote device;
processing the purchase instruction to determine whether the item is available to be purchased by the user; and
transmitting the item by electronic mail to an e-mail address associated with said remote device and/or said user if it was determined that the item is available to be purchased by the user. - View Dependent Claims (54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65)
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66. A media content delivery method, comprising:
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using a first device to receive broadcasted media content;
while the first device is receiving the broadcasted media content, using the first device to transmit a first message to a fulfillment system, wherein the first message includes a device identifier associated with the first device and/or a user identifier associated with a user of the first device, wherein, after receiving the first message, the fulfillment system uses the device identifier and/or the user identifier to retrieve from a database an address associated with the device identifier and/or the user identifier and sends to the retrieved address a second message comprising a purchasable item corresponding to the broadcast media content; and
using a second device to read the second message and obtain the purchasable item. - View Dependent Claims (67, 68, 69, 70, 71)
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Specification