SYSTEM AND METHOD FOR INITIATING RETURNS OVER A NETWORK
First Claim
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1. A method of electronically providing a shipping label to a customer to return a good that was previously purchased from a merchant, said method comprising the steps of:
- initiating a return transaction upon receipt of a return service request;
generating said shipping label based at least in part on said return service request;
formatting a label delivery link that is associated with said shipping label and includes a hypertext link to a uniform resource locator address;
providing said customer with said label delivery link; and
delivering said shipping label to a browser associated with said customer upon activation of said label delivery link.
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Abstract
The present invention provides systems and methods for processing return transactions over a network. An embodiment of the invention discloses an online return application that generates an electronic return shipping label that can be delivered to a browser of a customer that wishes to make a return. Also, disclosed is the creation and transmission of label delivery links, which provide for dynamic generation and delivery of shipping labels.
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Citations
2 Claims
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1. A method of electronically providing a shipping label to a customer to return a good that was previously purchased from a merchant, said method comprising the steps of:
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initiating a return transaction upon receipt of a return service request;
generating said shipping label based at least in part on said return service request;
formatting a label delivery link that is associated with said shipping label and includes a hypertext link to a uniform resource locator address;
providing said customer with said label delivery link; and
delivering said shipping label to a browser associated with said customer upon activation of said label delivery link. - View Dependent Claims (2)
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Specification